Re : ServiceDesk Plus - Notifications Stop Working

I have been plagued by the exact same problem for almost a month now. In my case I do not have any sender does not contain criteria. I only have sender is, sender contains and subject contains. The funny bit is that under the sender is i have around 7 addresses and it works for some and doesn't work for others. Now these addresses are all dummy addresses we use for alerts so unfortunately I am unable to close any request because SDP sends the notification to the address and it thus bounces back open the ticket again. The only alternative is deleting the ticket which is not an option.