Is there a way for Service Desk Plus can create a request based on email sent to its email address

Hi,

I was looking at service desk plus and under the mail server settings exist an incoming tab that has the following: Mail Fetching status: stopped so I clicked start fetching and it is now fetching.  I sent an email to the incoming email address but do not see an email notification that I received an email.  I see the following:

During mail fetching, ManageEngine ServiceDesk Plus will delete e-mail messages for the mail account in the mail server. Hence create a separate mail account and alias it to this mail iD.

The help card says service desk can fetch emails.  Please share any information that you may have about using service desk to fetch email and create a request for an incoming email.

Thanks in advance.