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Error with licence fresh install of CMDB Plugin
Hi! I installed CMDB plugin and whe i went to the tab in OpManager, it wouldn´t log in to the ServiceDesk instance (the user was empty and a long password appear). So I went to the service desk web...
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Difficulties customizing translations
Hey guys, The translation of SDP+ in Dutch is very poor. Possibly due to machine translation. I've started optimizing the translations in Dutch, but i encounter some incomplete or non-existing strings...
View ArticleMail Fetching stopped after problem processing email
Hi Folks, I experienced an issue when service desk plus was processing an email, the email caused the program to turn off mail fetching 1. Is there any way to investigate why the mail would have...
View ArticleRe : Difficulties customizing translations
EDIT: Small typo errors in image 4 and 5. Image 4: This is the Actions menu of a PO. Again one English string between all my Dutch strings Image 5: This is just below the Actions menu of a PO. Pending...
View ArticleRestore Change proces to default
Hi play around in the Change module and tried to adjust is to our processes. This wasn't very succesfull. Is there a way to restore the default setting/process flow in for Change workflow only? Cheerz.
View ArticleRe : Error when processing mail stopped mail fetching
I am facing the same issue, while the replies are being appended in request and even SDP is sending notification to the requester those who are requesting through email that your request cannot be...
View ArticleRe : ServiceDeskPlus Scheduled Domain scan wont pick up new machines
Hi Priya, I've logged a support call for this one. Ref 7252402
View ArticleRe : Backup Scheduling doesn't show backups
Hi Priya, here you have the serverout0.txt and you can see backup error. Could you tell us a solution? Thanks in advance
View ArticleRe : ServiceDeskPlus Scheduled Domain scan wont pick up new machines
Thank you for sending an email to Support. Please scan the machine which is not listed under workstation and send the support file through email. Thanks & Regards, Priya Kumar SDP Support - FAQ...
View ArticleRe : Mail Fetching stopped after problem processing email
Cahal, You can enable the Application Notification from Admin-->Notification Rules --> "Send e-mail when an Application Error Occurs. (For eg., Mail fetching problems) " When the Email fetching...
View ArticleRe : Difficulties customizing translations
Hi Sven, Will look into not translated strings. Also can you please let us know which words are poorly translated, so that we can check with our vendor accordingly. regards, Uma.. SDP team.
View Articleerror connecting to pgsql database
Hi.Im getting this error trying to connect to the database: psql: FATAL: no pg_hba.conf entry for host "::1", user "postgres", database "servicedesk", SSL off" In looks like others have had this issue...
View Articleerror : error reading information on service servicedesk : no such device
I am trying to add servicedesk as a linux service by invoking this command; " # chkconfig --add servicedesk " as recommended, but unfortunately I am getting this error message: " error : error reading...
View ArticleRe : error connecting to pgsql database
I've found a workaround.Change the connect command to this: psql.exe -U postgres -p 65432 -d servicedesk -h 127.0.0.1 rather than: psql.exe -U postgres -p 65432 -d servicedesk Looks to be like it was...
View ArticleChange Notifications - time in epoch not utc
Email notifications of a status for change tickets are displaying the scheduled start and stop time in epoch format and not utc. Other modules and reports show time in the standard utc format. Under...
View ArticleRe : Possible to send NEW email FROM ServiceDesk plus?
Are there any updates to this request? I'd like to streamline the workflow for technicians looking to initiate requests from Service Desk. It is less than idea to create the request, open the request,...
View Articlehttp status 400 error Invalid path /homepage was requested
HTTP Status 400 - Invalid path /homepage was requested type Status report message Invalid path /homepage was requested description The request sent by the client was syntactically incorrect (Invalid...
View ArticleRe : Backup Scheduling doesn't show backups
Hi, Backup is not executed due to Database lock. Please try to take a manual backup and check whether backup works fine. Then configure the backup schedule. If this does not work then we can have a...
View ArticleRe : Possible to send NEW email FROM ServiceDesk plus?
Thomas, We are yet to build New Email option in the application. As of now when the technician creates a request, automatically an email notification is triggered to the requester. Thanks &...
View ArticleRe : Possible to send NEW email FROM ServiceDesk plus?
Hi Priya After being sat on the feature request list for two years with no progress, wouldn't it be more honest to say that there is no intention of introducing this feature? Regards Jon
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