Re : Get number if today resolved request via rest api
Hi Dmitrii, I will check this with my development team and update you at the earliest. Prem MServiceDesk Plus Support
View ArticleMy application is hosted in http link but in notification mail it is coming...
My application is hosted in http link but in notification mail it is coming in https & getting problem to open link My application link is http://s184019f:81 but in mail it coming like below...
View ArticleSoftware as Asset selection in Ticket
Hello Guys, One issue: Currently i cannot (or maybe i'm missing something) select software as an asset when i create a new ticket. If i type in a user's name it correctly shows the associated hardware,...
View ArticleRe : Software as Asset selection in Ticket
Hi Sven, In ServiceDesk Plus, a user can be assigned with an Workstation / Server or other IT assets. When an asset is scanned, it will fetch the software installations available in the asset....
View ArticleRe : My application is hosted in http link but in notification mail it is...
Hi kishorkalaskar , Go to Admin > Self Service Portal Settings > Configure an alias URL which will be exposed to the external world. > Check the protocol (http or https) set there....
View ArticleRe : Get number if today resolved request via rest api
Hi Dimitrii, The option to set variables for date filters in Custom View has been raised as a feature request. This feature will be analyzed and added to our road map. Please make a note of the...
View ArticleRe : Not able to make the Hyperlink working in Request description field
What browser are you using? Right Click doesn't work in IE but in Chrome for me.
View ArticleRe : Get number if today resolved request via rest api
Thank you for your reply. Tell me please, where can i watch for the progress of the feature?
View ArticleRe : Is search broken in SDP 9?
This is critical for our organization as well. Is there an issue ID? We are on build 9003 but would gladly upgrade if the fix is available. Thanks, Laura
View ArticleRe : Is search broken in SDP 9?
We are also having this issue, it also caused some of our solutions to disappear. Below is the response i received and it worked for searching for a day or two but then stopped working, also the...
View ArticleRe : Software as Asset selection in Ticket
I also was wondering why software cannot be chosen as an asset. I would like to use SD+ as a way to submit software change requests. Whether a user creates a service request, or a change request is...
View ArticleRe : Upgrade servicedesk plus 8008 to 8217
Hi Ray, We cannot comment on the time frame that is going to take for performing an upgrade as it may vary based on the size of your data. The best way to figure out the same is going to be, when...
View ArticleEvent ID 0 from source PostgreSQL
The description for Event ID 0 from source PostgreSQL cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can...
View ArticleRe : After upgrade 9018 no Filter field in Assets
Hi Brad, Previously when we click on the Workstation/Server Failed, Detected, Inventoried count, we will only show the Workstation and not the Server together. So now we have addressed that issue and...
View ArticleConfused about SDP Exchange integration
So it appears SDP does not support normal Exchange integration like our last help desk product did. It only supports POP or IMAP. That doesn't like like too big of an issue (for us) as we run our own...
View ArticleRe : License Renewal
Cheers for that. Did all of the above and then encountered the following error when starting again: "Registered period has expired" Error code 519 Which leads me to think our vendor was incorrect...
View ArticleRe : License Renewal
Ash, Servicedesk will not automatically convert the registered application to Free Edition when the license expires. Regards, Priya K SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : File Not Found after moving fileattachment store
Click on the file link in the request once the Error message is received, generate the Support file from support tab. Upload the Support file here so that we can work on this case. Regards, Priya K SDP...
View ArticleRe : Confused about SDP Exchange integration
ServiceDesk Plus can be configured to fetch mails from a single mail account on the Exchange.If you already have a mail account for mails that come from helpdesk@xxx.org,you can simply configure the...
View ArticleRe : License Renewal
Ash, Even when using the now FREE Standard Edition of ServiceDesk Plus you will need to apply a license file which will have an expiry date of 1 year. You can generate the Standard edition license...
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