Hi,
The problem was fairly simple.
All our requests created by email do get '0' by default for those incident additional text PickList fields while requests created online do not have default values, or null in PostgreSQL database table WORKORDER_FIELDS.
And this '0' makes the closing rule not work.
I have verified this by going through the WorkOderHistory/WorkOrderHistoryDiff.
If this does not reproduce on the other systems, another thing common to these picklists could be the key to the issue, i.e., they initially had a default value set and I removed it after a while.
Thank you.
FYI: Below is a line from serverout1.txt. 3 incident additional fields in trouble are UDF_CHAR6, UDF_CHAR8, and UDF_CHAR11.
[13:21:18:926]|[10-09-2014]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[27]|: Connection obtained for crawling the database <AppIndexingInfo CRID="164" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|
[13:21:19:035]|[10-09-2014]|[SYSOUT]|[INFO]|[27]|: queryCriteria is :((AaaContactInfo.EMAILID LIKE '*MAILER-DAEMO*') OR (((WorkOrder.TITLE LIKE '*failure notice*') OR (WorkOrder.TITLE LIKE '*Returned mail*')) OR (WorkOrder.TITLE LIKE '*Undeliverable:*')))|
[13:21:19:035]|[10-09-2014]|[SYSOUT]|[INFO]|[27]|: dup_woDO is :<WritableDataObject>
<Tables>
[WorkOrder_Queue, WorkOrder_Fields, WorkOrder_Threaded, WorkOrderToDescription, WorkOrderStates, AaaContactInfo, WorkOrder] </Tables>
SelectQuery Object:
Select columnNames=[WorkOrder.WORKORDERID, WorkOrder.REQUESTERID, WorkOrder.CREATEDBYID, WorkOrder.CREATEDTIME, WorkOrder.RESPONDEDTIME, WorkOrder.DUEBYTIME, WorkOrder.COMPLETEDTIME, WorkOrder.TIMESPENTONREQ, WorkOrder.TITLE, WorkOrder.DESCRIPTION, WorkOrder.MODEID, WorkOrder.SLAID, WorkOrder.WORKSTATIONID, WorkOrder.DEPTID, WorkOrder.SITEID, WorkOrder.AUTOCLOSETIME, WorkOrder.CLOSEAUTHKEY, WorkOrder.ISPARENT, WorkOrder.TEMPLATEID, WorkOrder.SERVICEID, WorkOrder.IS_CATALOG_TEMPLATE, WorkOrder.FR_DUETIME, WorkOrder.HASCHANGE, WorkOrder.HASPROBLEM, WorkOrder.SURVEYSTATUS, WorkOrder.HASDRAFT, WorkOrder.HASCAUSEDBYCHANGE, WorkOrder.RESOLVEDTIME, WorkOrder.OBOID, WorkOrder.HASPROJECT, WorkOrderStates.WORKORDERID, WorkOrderStates.CATEGORYID, WorkOrderStates.SUBCATEGORYID, WorkOrderStates.ITEMID, WorkOrderStates.OWNERID, WorkOrderStates.ASSIGNEDTIME, WorkOrderStates.STATUSID, WorkOrderStates.PRIORITYID, WorkOrderStates.LEVELID, WorkOrderStates.ISOVERDUE, WorkOrderStates.ISESCALATED, WorkOrderStates.ISREAD, WorkOrderStates.SHOWNOTESTOTECH, WorkOrderStates.NOTIFICATIONSTATUS, WorkOrderStates.REQAPPROVAL, WorkOrderStates.APPR_STATUSID, WorkOrderStates.IMPACTID, WorkOrderStates.IMPACTDETAILS, WorkOrderStates.URGENCYID, WorkOrderStates.REQUESTTYPEID, WorkOrderStates.REOPENED, WorkOrderStates.CLOSEACCEPTED, WorkOrderStates.CLOSE_COMMENTS, WorkOrderStates.HASATTACHMENT, WorkOrderStates.IS_FR_OVERDUE, WorkOrderStates.HASLINKEDREQUEST, WorkOrderStates.LINKEDWORKORDERID, WorkOrderStates.CLOSURECODEID, WorkOrderStates.CLOSURECOMMENTS, WorkOrderStates.EMAIL_CC, WorkOrderStates.EDITORID, WorkOrderStates.EDITING_STATUS, WorkOrderStates.LAST_TECH_UPDATE, WorkOrderStates.LINKCOMMENTS, WorkOrderToDescription.WORKORDERID, WorkOrderToDescription.FULLDESCRIPTION, WorkOrder_Fields.WORKORDERID, WorkOrder_Fields.UDF_CHAR1, WorkOrder_Fields.UDF_CHAR2, WorkOrder_Fields.UDF_CHAR3, WorkOrder_Fields.UDF_CHAR4, WorkOrder_Fields.UDF_CHAR5, WorkOrder_Fields.UDF_CHAR6, WorkOrder_Fields.UDF_CHAR7, WorkOrder_Fields.UDF_CHAR8, WorkOrder_Fields.UDF_CHAR9, WorkOrder_Fields.UDF_CHAR10, WorkOrder_Fields.UDF_CHAR11, WorkOrder_Fields.UDF_CHAR12, WorkOrder_Threaded.THD_WOID, WorkOrder_Threaded.WORKORDERID, RequestResolution.REQUESTID, RequestResolution.RESOLUTION, RequestResolution.LASTUPDATEDTIME, RequestResolver.REQUESTID, RequestResolver.TECHNICIANID, WorkOrder_Queue.WORKORDERID, WorkOrder_Queue.QUEUEID, WorkOrder_Queue.CREATEDTIME, WorkOrder_Queue.ISESCALATED, WORKORDER_CALLBACK.WORKORDERID, WORKORDER_CALLBACK.CALLBACKURL]
Criteria=(WorkOrder.WORKORDERID = '1632')
Number of Objects=0
Starting row=1
Order by columnNames=[]
Table List=[WorkOrder AS WorkOrder, WorkOrderStates AS WorkOrderStates, WorkOrderToDescription AS WorkOrderToDescription, WorkOrder_Fields AS WorkOrder_Fields, WorkOrder_Threaded AS WorkOrder_Threaded, RequestResolution AS RequestResolution, RequestResolver AS RequestResolver, WorkOrder_Queue AS WorkOrder_Queue, WORKORDER_CALLBACK AS WORKORDER_CALLBACK]
Joins= Join := WorkOrder AS WorkOrder INNER JOIN WorkOrderStates AS WorkOrderStates ON WorkOrder.WORKORDERID=WorkOrderStates.WORKORDERID , Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrderToDescription AS WorkOrderToDescription ON WorkOrder.WORKORDERID=WorkOrderToDescription.WORKORDERID , Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Fields AS WorkOrder_Fields ON WorkOrder.WORKORDERID=WorkOrder_Fields.WORKORDERID , Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Threaded AS WorkOrder_Threaded ON WorkOrder.WORKORDERID=WorkOrder_Threaded.THD_WOID , Join := WorkOrder AS WorkOrder LEFT JOIN RequestResolution AS RequestResolution ON WorkOrder.WORKORDERID=RequestResolution.REQUESTID , Join := WorkOrder AS WorkOrder LEFT JOIN RequestResolver AS RequestResolver ON WorkOrder.WORKORDERID=RequestResolver.REQUESTID , Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Queue AS WorkOrder_Queue ON WorkOrder.WORKORDERID=WorkOrder_Queue.WORKORDERID , Join := WorkOrder AS WorkOrder LEFT JOIN WORKORDER_CALLBACK AS WORKORDER_CALLBACK ON WorkOrder.WORKORDERID=WORKORDER_CALLBACK.WORKORDERID
SetLock= false
<JoinsInDO>
Join := WorkOrder AS WorkOrder INNER JOIN WorkOrderStates AS WorkOrderStates ON WorkOrder.WORKORDERID=WorkOrderStates.WORKORDERID
Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrderToDescription AS WorkOrderToDescription ON WorkOrder.WORKORDERID=WorkOrderToDescription.WORKORDERID
Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Fields AS WorkOrder_Fields ON WorkOrder.WORKORDERID=WorkOrder_Fields.WORKORDERID
Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Threaded AS WorkOrder_Threaded ON WorkOrder.WORKORDERID=WorkOrder_Threaded.THD_WOID
Join := WorkOrder AS WorkOrder LEFT JOIN RequestResolution AS RequestResolution ON WorkOrder.WORKORDERID=RequestResolution.REQUESTID
Join := WorkOrder AS WorkOrder LEFT JOIN RequestResolver AS RequestResolver ON WorkOrder.WORKORDERID=RequestResolver.REQUESTID
Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Queue AS WorkOrder_Queue ON WorkOrder.WORKORDERID=WorkOrder_Queue.WORKORDERID
Join := WorkOrder AS WorkOrder LEFT JOIN WORKORDER_CALLBACK AS WORKORDER_CALLBACK ON WorkOrder.WORKORDERID=WORKORDER_CALLBACK.WORKORDERID
</JoinsInDO>
<Operations>
<INSERT><AaaContactInfo_PK CONTACTINFO_ID="9301"/></INSERT>
</Operations>
<Rows>
<WorkOrder_Queue WORKORDERID="1632" QUEUEID="2" CREATEDTIME="1412828478661" ISESCALATED="false" />
<WorkOrder_Fields WORKORDERID="1632" UDF_LONG1="null" UDF_LONG2="null" UDF_CHAR1="null" UDF_CHAR2="null" UDF_CHAR3="null" UDF_CHAR4="null" UDF_CHAR5="未判別" UDF_CHAR6="0" UDF_DATE1="null" UDF_DATE2="null" UDF_LONG3="null" UDF_LONG4="null" UDF_LONG5="null" UDF_LONG6="null" UDF_LONG7="null" UDF_LONG8="null" UDF_CHAR7="不明" UDF_CHAR8="0" UDF_CHAR9="null" UDF_CHAR10="4" UDF _ CHAR11="0" UDF_CHAR12="null" UDF_CHAR13="null" UDF_CHAR14="null" UDF_CHAR15="null" UDF_CHAR16="null" UDF_CHAR17="null" UDF_CHAR18="null" UDF_CHAR19="null" UDF_CHAR20="null" UDF_CHAR21="null" UDF_CHAR22="null" UDF_CHAR23="null" UDF_CHAR24="null" UDF_DATE3="null" UDF_DATE4="null" UDF_DATE5="null" UDF_DATE6="null" UDF_DATE7="null" UDF_DATE8="null" UDF_DOUBLE1="null" UDF_DOUBLE2="null" UDF_DOUBLE3="null" UDF_DOUBLE4="null" UDF_DOUBLE5="null" UDF_DOUBLE6="null" UDF_DOUBLE7="null" UDF_DOUBLE8="null" />
<WorkOrder_Threaded THD_WOID="1632" WORKORDERID="1632" />
<WorkOrderToDescription WORKORDERID="1632" FULLDESCRIPTION="<html> <body> <div> <p>メール開通テストです。</p> </div> </body> </html>" />
<WorkOrderStates WORKORDERID="1632" CATEGORYID="null" SUBCATEGORYID="null" ITEMID="null" OWNERID="null" ASSIGNEDTIME="null" STATUSID="1" PRIORITYID="2" LEVELID="null" ISOVERDUE="false" ISESCALATED="false" ISREAD="false" SHOWNOTESTOTECH="false" NOTIFICATIONSTATUS="null" REQAPPROVAL="false" APPR_STATUSID="null" IMPACTID="null" IMPACTDETAILS="null" URGENCYID="null" REQUESTTYPEID="null" REOPENED="false" CLOSEACCEPTED="null" CLOSE_COMMENTS="null" HASATTACHMENT="false" IS_FR_OVERDUE="false" HASLINKEDREQUEST="false" LINKEDWORKORDERID="null" CLOSURECODEID="null" CLOSURECOMMENTS="null" EMAIL_CC="null" EDITORID="null" EDITING_STATUS="0" LAST_TECH_UPDATE="0" LINKCOMMENTS="null" />
<AaaContactInfo CONTACTINFO_ID="9301" EMAILID="a-yasuda@sps.local" LANDLINE="null" MOBILE="null" FAX="null" WEB_URL="null" RES_PHONE="null" />
<WorkOrder WORKORDERID="1632" REQUESTERID="9301" CREATEDBYID="1" CREATEDTIME="1412828473840" RESPONDEDTIME="0" DUEBYTIME="1413519673840" COMPLETEDTIME="0" TIMESPENTONREQ="0" TITLE="メール開通テスト" DESCRIPTION=" メール開通テストです。 " MODEID="1" SLAID="2" WORKSTATIONID="null" DEPTID="null" SITEID="null" AUTOCLOSETIME="null" CLOSEAUTHKEY="null" ISPARENT="true" TEMPLATEID="4" SERVICEID="null" IS_CATALOG_TEMPLATE="false" FR_DUETIME="1412914873840" HASCHANGE="false" HASPROBLEM="false" SURVEYSTATUS="0" HASDRAFT="false" HASCAUSEDBYCHANGE="false" RESOLVEDTIME="0" OBOID="null" HASPROJECT="false" />
</Rows>
</WritableDataObject>
|
The problem was fairly simple.
All our requests created by email do get '0' by default for those incident additional text PickList fields while requests created online do not have default values, or null in PostgreSQL database table WORKORDER_FIELDS.
And this '0' makes the closing rule not work.
I have verified this by going through the WorkOderHistory/WorkOrderHistoryDiff.
If this does not reproduce on the other systems, another thing common to these picklists could be the key to the issue, i.e., they initially had a default value set and I removed it after a while.
Thank you.
FYI: Below is a line from serverout1.txt. 3 incident additional fields in trouble are UDF_CHAR6, UDF_CHAR8, and UDF_CHAR11.
[13:21:18:926]|[10-09-2014]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[27]|: Connection obtained for crawling the database <AppIndexingInfo CRID="164" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|
[13:21:19:035]|[10-09-2014]|[SYSOUT]|[INFO]|[27]|: queryCriteria is :((AaaContactInfo.EMAILID LIKE '*MAILER-DAEMO*') OR (((WorkOrder.TITLE LIKE '*failure notice*') OR (WorkOrder.TITLE LIKE '*Returned mail*')) OR (WorkOrder.TITLE LIKE '*Undeliverable:*')))|
[13:21:19:035]|[10-09-2014]|[SYSOUT]|[INFO]|[27]|: dup_woDO is :<WritableDataObject>
<Tables>
[WorkOrder_Queue, WorkOrder_Fields, WorkOrder_Threaded, WorkOrderToDescription, WorkOrderStates, AaaContactInfo, WorkOrder] </Tables>
SelectQuery Object:
Select columnNames=[WorkOrder.WORKORDERID, WorkOrder.REQUESTERID, WorkOrder.CREATEDBYID, WorkOrder.CREATEDTIME, WorkOrder.RESPONDEDTIME, WorkOrder.DUEBYTIME, WorkOrder.COMPLETEDTIME, WorkOrder.TIMESPENTONREQ, WorkOrder.TITLE, WorkOrder.DESCRIPTION, WorkOrder.MODEID, WorkOrder.SLAID, WorkOrder.WORKSTATIONID, WorkOrder.DEPTID, WorkOrder.SITEID, WorkOrder.AUTOCLOSETIME, WorkOrder.CLOSEAUTHKEY, WorkOrder.ISPARENT, WorkOrder.TEMPLATEID, WorkOrder.SERVICEID, WorkOrder.IS_CATALOG_TEMPLATE, WorkOrder.FR_DUETIME, WorkOrder.HASCHANGE, WorkOrder.HASPROBLEM, WorkOrder.SURVEYSTATUS, WorkOrder.HASDRAFT, WorkOrder.HASCAUSEDBYCHANGE, WorkOrder.RESOLVEDTIME, WorkOrder.OBOID, WorkOrder.HASPROJECT, WorkOrderStates.WORKORDERID, WorkOrderStates.CATEGORYID, WorkOrderStates.SUBCATEGORYID, WorkOrderStates.ITEMID, WorkOrderStates.OWNERID, WorkOrderStates.ASSIGNEDTIME, WorkOrderStates.STATUSID, WorkOrderStates.PRIORITYID, WorkOrderStates.LEVELID, WorkOrderStates.ISOVERDUE, WorkOrderStates.ISESCALATED, WorkOrderStates.ISREAD, WorkOrderStates.SHOWNOTESTOTECH, WorkOrderStates.NOTIFICATIONSTATUS, WorkOrderStates.REQAPPROVAL, WorkOrderStates.APPR_STATUSID, WorkOrderStates.IMPACTID, WorkOrderStates.IMPACTDETAILS, WorkOrderStates.URGENCYID, WorkOrderStates.REQUESTTYPEID, WorkOrderStates.REOPENED, WorkOrderStates.CLOSEACCEPTED, WorkOrderStates.CLOSE_COMMENTS, WorkOrderStates.HASATTACHMENT, WorkOrderStates.IS_FR_OVERDUE, WorkOrderStates.HASLINKEDREQUEST, WorkOrderStates.LINKEDWORKORDERID, WorkOrderStates.CLOSURECODEID, WorkOrderStates.CLOSURECOMMENTS, WorkOrderStates.EMAIL_CC, WorkOrderStates.EDITORID, WorkOrderStates.EDITING_STATUS, WorkOrderStates.LAST_TECH_UPDATE, WorkOrderStates.LINKCOMMENTS, WorkOrderToDescription.WORKORDERID, WorkOrderToDescription.FULLDESCRIPTION, WorkOrder_Fields.WORKORDERID, WorkOrder_Fields.UDF_CHAR1, WorkOrder_Fields.UDF_CHAR2, WorkOrder_Fields.UDF_CHAR3, WorkOrder_Fields.UDF_CHAR4, WorkOrder_Fields.UDF_CHAR5, WorkOrder_Fields.UDF_CHAR6, WorkOrder_Fields.UDF_CHAR7, WorkOrder_Fields.UDF_CHAR8, WorkOrder_Fields.UDF_CHAR9, WorkOrder_Fields.UDF_CHAR10, WorkOrder_Fields.UDF_CHAR11, WorkOrder_Fields.UDF_CHAR12, WorkOrder_Threaded.THD_WOID, WorkOrder_Threaded.WORKORDERID, RequestResolution.REQUESTID, RequestResolution.RESOLUTION, RequestResolution.LASTUPDATEDTIME, RequestResolver.REQUESTID, RequestResolver.TECHNICIANID, WorkOrder_Queue.WORKORDERID, WorkOrder_Queue.QUEUEID, WorkOrder_Queue.CREATEDTIME, WorkOrder_Queue.ISESCALATED, WORKORDER_CALLBACK.WORKORDERID, WORKORDER_CALLBACK.CALLBACKURL]
Criteria=(WorkOrder.WORKORDERID = '1632')
Number of Objects=0
Starting row=1
Order by columnNames=[]
Table List=[WorkOrder AS WorkOrder, WorkOrderStates AS WorkOrderStates, WorkOrderToDescription AS WorkOrderToDescription, WorkOrder_Fields AS WorkOrder_Fields, WorkOrder_Threaded AS WorkOrder_Threaded, RequestResolution AS RequestResolution, RequestResolver AS RequestResolver, WorkOrder_Queue AS WorkOrder_Queue, WORKORDER_CALLBACK AS WORKORDER_CALLBACK]
Joins= Join := WorkOrder AS WorkOrder INNER JOIN WorkOrderStates AS WorkOrderStates ON WorkOrder.WORKORDERID=WorkOrderStates.WORKORDERID , Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrderToDescription AS WorkOrderToDescription ON WorkOrder.WORKORDERID=WorkOrderToDescription.WORKORDERID , Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Fields AS WorkOrder_Fields ON WorkOrder.WORKORDERID=WorkOrder_Fields.WORKORDERID , Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Threaded AS WorkOrder_Threaded ON WorkOrder.WORKORDERID=WorkOrder_Threaded.THD_WOID , Join := WorkOrder AS WorkOrder LEFT JOIN RequestResolution AS RequestResolution ON WorkOrder.WORKORDERID=RequestResolution.REQUESTID , Join := WorkOrder AS WorkOrder LEFT JOIN RequestResolver AS RequestResolver ON WorkOrder.WORKORDERID=RequestResolver.REQUESTID , Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Queue AS WorkOrder_Queue ON WorkOrder.WORKORDERID=WorkOrder_Queue.WORKORDERID , Join := WorkOrder AS WorkOrder LEFT JOIN WORKORDER_CALLBACK AS WORKORDER_CALLBACK ON WorkOrder.WORKORDERID=WORKORDER_CALLBACK.WORKORDERID
SetLock= false
<JoinsInDO>
Join := WorkOrder AS WorkOrder INNER JOIN WorkOrderStates AS WorkOrderStates ON WorkOrder.WORKORDERID=WorkOrderStates.WORKORDERID
Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrderToDescription AS WorkOrderToDescription ON WorkOrder.WORKORDERID=WorkOrderToDescription.WORKORDERID
Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Fields AS WorkOrder_Fields ON WorkOrder.WORKORDERID=WorkOrder_Fields.WORKORDERID
Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Threaded AS WorkOrder_Threaded ON WorkOrder.WORKORDERID=WorkOrder_Threaded.THD_WOID
Join := WorkOrder AS WorkOrder LEFT JOIN RequestResolution AS RequestResolution ON WorkOrder.WORKORDERID=RequestResolution.REQUESTID
Join := WorkOrder AS WorkOrder LEFT JOIN RequestResolver AS RequestResolver ON WorkOrder.WORKORDERID=RequestResolver.REQUESTID
Join := WorkOrder AS WorkOrder LEFT JOIN WorkOrder_Queue AS WorkOrder_Queue ON WorkOrder.WORKORDERID=WorkOrder_Queue.WORKORDERID
Join := WorkOrder AS WorkOrder LEFT JOIN WORKORDER_CALLBACK AS WORKORDER_CALLBACK ON WorkOrder.WORKORDERID=WORKORDER_CALLBACK.WORKORDERID
</JoinsInDO>
<Operations>
<INSERT><AaaContactInfo_PK CONTACTINFO_ID="9301"/></INSERT>
</Operations>
<Rows>
<WorkOrder_Queue WORKORDERID="1632" QUEUEID="2" CREATEDTIME="1412828478661" ISESCALATED="false" />
<WorkOrder_Fields WORKORDERID="1632" UDF_LONG1="null" UDF_LONG2="null" UDF_CHAR1="null" UDF_CHAR2="null" UDF_CHAR3="null" UDF_CHAR4="null" UDF_CHAR5="未判別" UDF_CHAR6="0" UDF_DATE1="null" UDF_DATE2="null" UDF_LONG3="null" UDF_LONG4="null" UDF_LONG5="null" UDF_LONG6="null" UDF_LONG7="null" UDF_LONG8="null" UDF_CHAR7="不明" UDF_CHAR8="0" UDF_CHAR9="null" UDF_CHAR10="4" UDF _ CHAR11="0" UDF_CHAR12="null" UDF_CHAR13="null" UDF_CHAR14="null" UDF_CHAR15="null" UDF_CHAR16="null" UDF_CHAR17="null" UDF_CHAR18="null" UDF_CHAR19="null" UDF_CHAR20="null" UDF_CHAR21="null" UDF_CHAR22="null" UDF_CHAR23="null" UDF_CHAR24="null" UDF_DATE3="null" UDF_DATE4="null" UDF_DATE5="null" UDF_DATE6="null" UDF_DATE7="null" UDF_DATE8="null" UDF_DOUBLE1="null" UDF_DOUBLE2="null" UDF_DOUBLE3="null" UDF_DOUBLE4="null" UDF_DOUBLE5="null" UDF_DOUBLE6="null" UDF_DOUBLE7="null" UDF_DOUBLE8="null" />
<WorkOrder_Threaded THD_WOID="1632" WORKORDERID="1632" />
<WorkOrderToDescription WORKORDERID="1632" FULLDESCRIPTION="<html> <body> <div> <p>メール開通テストです。</p> </div> </body> </html>" />
<WorkOrderStates WORKORDERID="1632" CATEGORYID="null" SUBCATEGORYID="null" ITEMID="null" OWNERID="null" ASSIGNEDTIME="null" STATUSID="1" PRIORITYID="2" LEVELID="null" ISOVERDUE="false" ISESCALATED="false" ISREAD="false" SHOWNOTESTOTECH="false" NOTIFICATIONSTATUS="null" REQAPPROVAL="false" APPR_STATUSID="null" IMPACTID="null" IMPACTDETAILS="null" URGENCYID="null" REQUESTTYPEID="null" REOPENED="false" CLOSEACCEPTED="null" CLOSE_COMMENTS="null" HASATTACHMENT="false" IS_FR_OVERDUE="false" HASLINKEDREQUEST="false" LINKEDWORKORDERID="null" CLOSURECODEID="null" CLOSURECOMMENTS="null" EMAIL_CC="null" EDITORID="null" EDITING_STATUS="0" LAST_TECH_UPDATE="0" LINKCOMMENTS="null" />
<AaaContactInfo CONTACTINFO_ID="9301" EMAILID="a-yasuda@sps.local" LANDLINE="null" MOBILE="null" FAX="null" WEB_URL="null" RES_PHONE="null" />
<WorkOrder WORKORDERID="1632" REQUESTERID="9301" CREATEDBYID="1" CREATEDTIME="1412828473840" RESPONDEDTIME="0" DUEBYTIME="1413519673840" COMPLETEDTIME="0" TIMESPENTONREQ="0" TITLE="メール開通テスト" DESCRIPTION=" メール開通テストです。 " MODEID="1" SLAID="2" WORKSTATIONID="null" DEPTID="null" SITEID="null" AUTOCLOSETIME="null" CLOSEAUTHKEY="null" ISPARENT="true" TEMPLATEID="4" SERVICEID="null" IS_CATALOG_TEMPLATE="false" FR_DUETIME="1412914873840" HASCHANGE="false" HASPROBLEM="false" SURVEYSTATUS="0" HASDRAFT="false" HASCAUSEDBYCHANGE="false" RESOLVEDTIME="0" OBOID="null" HASPROJECT="false" />
</Rows>
</WritableDataObject>
|
