Click on Technician tab in Request template -->Drag and Drop the
fields Category->Subcategory and item. Requester can see Subset of
fields which technician can see. You cannot make a field viewable by
requester and not by technician.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice