Refer to the instruction given below to connect to the Database :
For MSSQL database,connect to the query analyzer of the SQL server and execute the queries.
For MYSQL database,connect to the database following the below steps and then execute the queries.
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\mysql\bin> and use the command
mysql.exe -u root -P 33366 servicedesk
For PGSQL database,connect to the database following the below steps and then execute the queries.
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk
DELETE FROM TABLEDETAILS WHERE TABLE_NAME IN ('arc_ServiceReq_601','ServiceReq_601',arc_servicereq_301,servicereq_301);
Restart the application and check whether this issue is fixed.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
For MSSQL database,connect to the query analyzer of the SQL server and execute the queries.
For MYSQL database,connect to the database following the below steps and then execute the queries.
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\mysql\bin> and use the command
mysql.exe -u root -P 33366 servicedesk
For PGSQL database,connect to the database following the below steps and then execute the queries.
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk
DELETE FROM TABLEDETAILS WHERE TABLE_NAME IN ('arc_ServiceReq_601','ServiceReq_601',arc_servicereq_301,servicereq_301);
Restart the application and check whether this issue is fixed.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice