Application Layer Started....
Hi, I'm trying to install ServiceDesk Plus free for evaluation on a plain Windows 8.1 entreprise (French) Pc. But, when I start SD, a lot of things seems to start, but hang with message "Application...
View ArticleRe : SHA2 issues with ServiceDesk (constant timeouts)
Hi Vicky, Our sysadmin is requiring us to also uprade to SHA-2. Have you resolved this issue? Thank you.
View ArticleRe : Technician cannot see request logged
Nope. The technician only has one role assigned.
View ArticleAPI Test Page not working
Hi @all, I found this documentation https://intranet.wiki.zoho.com/MSP-SDP/REST-API-for-native-app.html but the webpage to test the API ( http://<server>:<port>/ html/APICall.html) does not...
View ArticleUsing Requests/Incidents in Projects
We are starting to use the project module more in SD+ and I am not sure if this is possible to do or not. Some of the members (project admins and project managers) in our project are not technicians,...
View ArticleRe : Can't associate sites to technicians
Hi, When a site is configured with 'Refer Default Settings' it will not show up in the list to associate to a technician. The entry 'not associated to any site' is a value which holds all sites that...
View ArticleRe : REstoring DB goes wrong.
I've tried to do a new backup - same result when restore. Sending you file.
View ArticleRe : Can't associate sites to technicians
This is most likely SDPs biggest limitation: We spent three months after our initial purchase trying to make this work, but we eventually abandoned it because, while you can get the initial setup to...
View ArticleServiceDesk Plus in Docker?
Anyone successfully installed SDP in a Docker container? If so, can you tell me if you ran into issues, or if things were cool start to finish, etc... We're having a bit of trouble.
View ArticleRe : Bug - editing notes with content in removes ALL content within the tags
Hi Scott, I am sorry for the confusion. Yes, I tested in 9043 Servicedesk setup and am able to recreate the issue. I will check about this with our development team and will update you shortly. Please...
View ArticleRe : Technician cannot see request logged
Yong, May I know the build number from Help-->About. Also send me the screen shot of the License from Help-->License Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help...
View ArticleRe : Multiple technicians picking up same ticket
Use this feature ID SDF-59790 as a reference to the feature request raised. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Using Requests/Incidents in Projects
As of now requests associated to the Project is not shown to the requester view even though they are set as Project admin for that project. Let me forward this option to the development team. Thanks...
View ArticleRe : Technician cannot see request logged
Hi Priya, Sorry realise I cannot printscreen here. Anyway, it is version 9.0 Build 9015. Product Name: ManageEngine ServiceDesk Plus 9.0 Product Edition: Professional
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Doest Show Text in PDF Format
HI Dearswhen i use PDF format for my reports, it doesnt show some text of my report and i have to use another format of it. my text that are doesnt show are Arabic. How i can solve my problem? I...
View ArticleRe : Can't associate sites to technicians
Hi Adam, It would work fine for a small organization, but for medium to large organizations with many help/service desks and technicians I wish to update that currently SDP is meant to be used...
View ArticleRe : REstoring DB goes wrong.
Send me the restoreData.bat file from SDP-home/bin folder. Thanks & Regards, Priya Kumar SDP Support - FAQ ServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Technician cannot see request logged
Yong, Thank you for sharing the details. I tested the same behavior with roles in latest build 9043 with Professional Edition. It works fine. We request you to upgrade to latest build. Refer to link...
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