Re : Windows 8.1 problems SDP
Hi AndreiJust Upgraded to 8217. Planning to upgrade to 9Is it tested with Win8.1?I'm afraid that problem with Security settings on Win 8.1 not in SD+I could not upgrade agents anyway. It should be done...
View ArticleRe : error/bug when importing from AD - user gets overwritten
Could you please check if the feature "Override user information based on e-mail ID?" under Admin\SelfService Portal Settings ie enabled,if so,could you please disable this and try importing again...
View ArticleRe : Problems with continuous authorization
Good day, I would like to receive remote support tomorrow (28.02.14) at 14.00 (GMT +4)
View ArticleRe : Requesters Cannot Create Ticket
Stop the Servicedesk applicationExtract the zip file. Place the jar file from SD-Home/server/default/libStart the application and check whether this issue is fixed.Regards,Priya KumarServiceDesk Support
View ArticleRe : Problems with continuous authorization
Nik,Send me the contact details along with this forum link to support@servicedeskplus.com so that we can call you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Release 9, search for requests
Hello, Now we have another problem. When we try to search Request using Lucene Search – there are now results. For example: Request id 774532 can’t search by Full Name (last, first, middle). Try...
View ArticleRe : Problem upgrading to SDP Build 9001
Same problem. Can you please share the solution in this tread if/when you got one? Thank you.
View ArticleRe : Release 9, search for requests
Hm, It works for me now. What I did last night was that I stopped the Servicedesk application and tried to run the reindexdata.bat function. When that didn’t work I just started the application and...
View ArticleBackup Loops After Upgrade to SerivceDeskPlus 9
Right after upgrading to release 9, our scheduled backups will loop and reinitialize every 10 minutes or so and eventually will never complete until manually disabling it and restarting the Manage...
View ArticleRe : Problem upgrading to SDP Build 9001
Ditto. I am getting this on my development server. Please advise.
View ArticleSubject with two words and "and" operator in Business Rule
I'm new to ServiceDesk - so answer may be simple - sorry if it is.I'm defining rule in Business Rules based on two words in the email subject. Both of tchem needs to be met together, so operator 'and'...
View ArticleRe : Problem upgrading to SDP Build 9001
I see "jre" and "jre_new" folders.Do I have to rename "jre" to something else then rename "jre_new" to "jre" and run the service so that way it will have "newer" version of JRE and can ran the patch...
View ArticleRe : Problem upgrading to SDP Build 9001
I am having this same problem. I have updated java and rebooted the server, but it still won't let me install this upgrade. Is there a fix yet?
View ArticleRe : Problem upgrading to SDP Build 9001
It's probably down to not getting JRE 1.6 installed in build 9000.D:\AdventNet\ServiceDesk\jre\bin>java.exe -versionjava version "1.5.0_11"Java(TM) 2 Runtime Environment, Standard Edition (build...
View ArticleRe : Problem upgrading to SDP Build 9001
Please check to kill java/postgress/mysql process from Task manager before initiating the upgrade.Regards,Priya KumarServiceDesk Support
View ArticleRe : Paste a picture into request body from clipboard
From another browser, from an email, as Print Screen. None of this works.After the update to 8,27 it worked sometimes
View ArticleRe : Problems with continuous authorization
Can I get the Support Request Id.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problems with continuous authorization
I sent a letter yesterday to support@servicedeskplus.com but received no reply ....
View ArticleRe : Backup Loops After Upgrade to SerivceDeskPlus 9
Here's the output when using backupdata.bat:Please wait ! backup in Progress...................0-----------------------50------------------------100(%)====stopping DB Server >>>>>...
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