Unable to change webport
Re : How to change site for existing technicians?
Thanks and Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Re : Software Totals Incorrect
Regards
Charles
Support Team
Servicedesk Plus
Re : Technician Notifications: New Request
Regards
Charles
Support Team
Servicedesk Plus
Re : Auto Suggest Solution Not Displaying Correctly
Re : OPERATION text prefixing e-mail notifications
Prem M
ServiceDesk Plus Support
Re : Windows Authentication Required Window Started to Show Up
Thanks and Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Re : Software counts
May I get some screen shots of this issue so that we can analyze it.
Thanks and Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Re : Resolution edition error
Hi,
Just to make sure that this is not an application cache issue I would request you to follow the steps below,
- > Please stop the service of the application and close the browser window
- > Go to the place the application server and then Manageengine ->ServiceDesk - > Applications
- > You will find a folder called Extracted
- > Please Rename the folder as Extracted.Old
- > Under ServiceDesk folder you will find folders called Reports and Patch
- > Please rename it as reports.old and Patch.old
-> Make sure that the cache and cookies are cleared in the browser
- > Start the service of the application and Use it.Thanks and Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Re : ServiceDesk Plus will not load / start
Re : ServiceDesk Plus will not load / start
Re : ServiceDesk Plus will not load / start
Ivo RM Jr
Re : Replying to work order fails
This has not been updated in a while. I'll do that now. I've learned that my firewall is stopping all .gz files from being sent so I've been uploading all of them via the upload utility, but you still seem to not be getting some of my emails. The last few you didn't so I'll respond to them here. To keep it relevant for everyone else reading I'll include what I am responding about:
--------------
Hi Steve,
Problem with EmailCC mail address have '<', '>' symbol like this HelpDesk<help@xxx.com>.
Please check whether the request email cc address have '<', '>' symbol in it or not.
If issue occur, even though the EmailCC mail address not have this symbol, then we look into the issue in Remote session.
Please update the status.
Thanks,
Sen
-----------------
Good Morning,
I’ve had trouble with my email not going to you in past so I just wanted to follow up and make sure you got my response in regards to this issue. Also It has been happening more frequently again. I can’t put my finger on why it is worse some days then other days. I do not know and can’t figure it out but the system has been acting up a lot lately. We have had other issues as well but I hesitate to open tickets for them until we sort this out for fear of muddying the waters.
My Previous Response:
“In the majority of our instances when this issue occurs there is no value in the CC field at all. If someone is using the < > in that field that would be news to me. It is auto generated through the autocomplete intellisense. I know when I have had it happen to me I have not had any < > in the field at all.
You are more than welcome to connect and do a session again. It is not easily reproducible at this point so it is not always easy to predict when it will happen to have you connected at the time of failure.”
-Steve
Can't scan now 64bits machine
I opened port 9000 on my network to force scan machines with asset explorer agent, 32 bits works but 64 does not.
I noticed on all my 64 bit machines, we do not have the registry entries : HKLM/software/zoho corp/
It does not exist...
Re : Software counts
Re : Software counts
same issue here!
SDP 9.2 Build 9207 PostgreSQL
we are about to report figures, I need a solution
many thanks for your help in advance
Missing Description box on Default Incident Template
Re : How to change site for existing technicians?
Thanks and Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
problems after update 9207
1. Randomly overlapping fields in incident requests. It happens in all browsers. Can be cleared when refreshing the page.
2. When a user tries to open an attachment on the ApprovalLink page he is not allowed to do so.
The given error:
"HTTP Status 403 - Access to the requested resource has been denied
type: Status report
message: Access to the requested resource has been denied
description: Access to the specified resource (Access to the requested resource has been denied) has been forbidden. Apache Tomcat/7.0.26 "
Not sure if user had to login before approving a request in earlier version.
3. Query reports that worked in earlier versions now don't work. The given error:
"net.sf.jasperreports.engine.design.JRValidationException: Report design not valid : 1. Field not found : null 2. Field not found : null at net.sf.jasperreports.engine.design.JRAbstractCompiler.verifyDesign(JRAbstractCompiler.java:271) at net.sf.jasperreports.engine.design.JRAbstractCompiler.compileReport(JRAbstractCompiler.java:153) at net.sf.jasperreports.engine.JasperCompileManager.compile(JasperCompileManager.java:241) at net.sf.jasperreports.engine.JasperCompileManager.compileToFile(JasperCompileManager.java:157) at net.sf.jasperreports.engine.JasperCompileManager.compileReportToFile(JasperCompileManager.java:450) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateSQLReport(CoreReportDesigner.java:8094) at com.adventnet.servicedesk.reports.utils.CoreReportDesigner.generateSQLReport(CoreReportDesigner.java:7728) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.runSQLQueryReport(ReportRequestHandler.java:1693) at com.adventnet.servicedesk.reports.action.ReportRequestHandler.handleRequest(ReportRequestHandler.java:2027) at com.adventnet.servicedesk.reports.action.CustomReportHandler.handleRequest(CustomReportHandler.java:185) at com.adventnet.servicedesk.reports.action.ReportHandler.execute(ReportHandler.java:61) at org.apache.struts.chain.commands.servlet.ExecuteAction.execute(ExecuteAction.java:58) at org.apache.struts.chain.commands.AbstractExecuteAction.execute(AbstractExecuteAction.java:67) at .................."
Re : Cannot delete Support Group
We are working on a feature to make Support groups greyed out as other option in Admin. We will update you once this feature is released in the product.
Thanks and Regards,
Priya Kumar
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice