Hi Cody,
Sure,
Kindly send an email to servicedeskplus-support@manageengine.com so that we can provide you the patch which you can try on your test setup.
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Re : Error has occurred during response
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Re : User missing "open with query editor" option when editing report
Hi Amanda,
You are right. As of now the administrators alone have the "Open with query editor button" however the technicians who has the privilege to create query reports should get this button hence let me check with my product development team and will get back to you with an update.
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Re : Adding new requests via the API, and using a custom request template
Hi Luke,
![]()
Good Day,
Based on the error you get I suspect you might have associated this template to a technician group or user group hence people who are not in the group will not be able to use this template.
Hence kindly edit the template and make sure that the template is not restricted to a certain user or technician group.
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Re : Site issue with PM Task
Hi Issa,
Good Day,
If this is the case then we might have to check this issue on a remote session hence kindly send an email to servicedeskplus-support@manageengine.com with this forum as the subject so that we can work on this issue.
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Re : Cannot assign technicians using IOS 4.1.3 app
Hi NDF_IT,
Good Day,
This issue has been fixed and the update has been released hence I would request you to download the latest version from App Store which should resolve this issue.
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Re : User missing "open with query editor" option when editing report
Thank you.
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Re : Adding new requests via the API, and using a custom request template
That did the trick, thank you.
But I only need a specific group to use this template.
I would like to restrict this template to only one group if i can.
I would like to restrict this template to only one group if i can.
Is there some documentation i might have missed that would tell me how this is done?
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Re : Cannot assign technicians using IOS 4.1.3 app
Done and done. Thank you. it is now working as expected.
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Re : Site issue with PM Task
Hi Vignesh,
i've upload the video capture in vimeo: here's the link: PM task site issue
Thanks.
regards,
Issa
-----------------------
SDP Standard +SC add on
300 techs
AD Audit Plus
5 techs
i've upload the video capture in vimeo: here's the link: PM task site issue
Thanks.
regards,
Issa
-----------------------
SDP Standard +SC add on
300 techs
AD Audit Plus
5 techs
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Re : Windows Domain Scan table include unknown domain name or unusable
Thanks for helping,
Can you add as checkbox in Windows Domain Scan for enable and disable this option. I think it's important for other customers.
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Re : Change Workflow edits are editing another Workflow!! Help!
Any update on the above feature? We cannot use the change module since we need to have unique notifications for each workflow. At the moment each time we change who to notify on status change all the workflows are affected.
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Re : Adding new requests via the API, and using a custom request template
Hi Luke,
Yes, all you need to do is associate this group to the template (just like in the screenshot) however if you do this then only those people who are present in this group will be able to use this template. That includes API as well as API is just a method to raise a request (just like the portal).
Hence you have to add yourself or others who are using API to create request into this group so that they can use the template or make sure that template is not restricted to any groups.
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How to use SQL 2008 in ME products
I have a Question, how i can install ServiceDesk, AdManager and ADAudit with my SQL 2008?
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Re : Windows Domain Scan table include unknown domain name or unusable
Hi Justin,
Good Day,
There are customers who need the domains to be automatically picked hence we store this value on the database :)
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Re : Remove Support Groups from Custom Views Tab?
Hi Evan,
There are a couple of things that we need to check to analyze this issue. So, I think it would be best if we can work on this over a remote session.
Please send an email to support@servicedeskplus.com mentioning this forum post so that we can schedule a session.
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Re : Technician cannot view the asset
Hi Vignesh,
![]()
1. Yes I can search and see the asset
Jose Antonio roles:
3. Version : 9.3 Build 9300
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Buiness rules applied on incident creation
I have two rules setup to help filter and assign requests based on the requests subject. Each rule is made to check the subject for a particular set of words, then perform an action. None of the words they look for are the same, and each rules performs one action that is completely different. Rule 1 is made to change the assigned group, Rule 2 changes the status.
Rules 1 is applied all of the time. The words it looks for in the subject are contained in every request of this type and the rule applies just fine each time. Rule 2 is made to look for words that appear in the subject only some of the time.
The problem seems to be when I set "Execute when request is" to just "Created" on both rules. The system never applies Rule 2, even though I have Cascade Execution turned on. Now if I change "Execute when request is" to "Created and Edited" on Rule 2, the rule will apply the instant I change anything about the ticket, but never when the ticket first comes in, which is what I want.
I want Rule 2 to apply after Rule 1 on ticket creation with out any technician interaction. When the rules do run, they both execute properly I just can not get the system to run both rules at request creation.
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Multiple Approvers for ChangeManagement process
We have three lead team personnel for our IT department that needs to approve our changes.
In which, I need all 3 of them to approve it to proceed.
I have tried in ServiceDesk two different ways to make this happen, no success.
1.) Placing them in "SDApprover" role.
2.) Placing them in a CAB.
Both ended up passing the change through upon one of them approving the request.
For security of our changes, We need all 3 of them to approve.
And if one of them denies it, It closes the change.
Is there a way, if not... What would we do as a work around for this?!?
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login name autofill
When users browse to the logon page of ServiceDeskPlus, the username field is autofilled with a version of their username like.. %FirstLast% autofilled from their logged in name Im assuming....they have to delete the entry and type in their correct username to login. How can I stop this autofill?
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Re : Technician cannot view the asset
Hi Adanari,
Good Day,
Please check for the following,
1. Is this asset associated to a particular site which does not have a "Refer Default Setting" configuration ? (You can check this by editing the site and check under what configuration this site is set.)
2. Kindly send me the screenshots of the privileges present in the roles configured to the technician (Admin ->Users -> Roles)
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