We are using SDP 9 and MS SQL.
Below is how we have the "SubProduct/Service" field setup in the additional incidents field we have 4 items we've defined:
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When we try to create a custom view based on the "SubProduct/Service" we do not see all the items or values defined:
When defining a custom view, the SubProduct/Service field should let us sort by all 4 of the available fields, instead it only shows us one field we have defined, None, and a blank space above our first item.
I've noticed that this is not our only field that is not displaying all the items correctly when we try to define custom views based on these fields.
Best Regards,
Evan