Cannot access service desk on web browser despite the ManageEngine service...
Hi,I am trying to setup a test environment on Windows 7 with SQL Express 2012.I was able to install 8214 successfully and run it withe empty database.I was able to restore my production .data file on...
View ArticleRe : Is search broken in SDP 9?
Hello Same issue here.Did execute the reindexdata.bat allmodule but am getting lots of exeptions. Finally the process Ends but the search results are unusable. Please help.extract from reindex process...
View ArticleRe : Is search broken in SDP 9?
When you search for words with the spaces, we have an issue were search does not work. We are working on this issue and same will be fixed in our future updates.regards,Priya KSDP Support -...
View ArticleIs it possible to post file as attachment using Http post API available with...
Hi We are creating a ticket in Service Desk using Http-post URL along with content. This feature is working fine. But when I try to post file as attachment using Http-post URL . We not able to see...
View ArticleUpgrading to SDP Build 9003
I have been running Live with SDP Build 9000 and would like to upgrade to 9003 but every time I download the upgrade file and try to run the UpdateManager, an error message pops up informing me that...
View ArticleRe : Cannot access service desk on web browser despite the ManageEngine...
Hi Abhishek GuptaYou restored a production database? Is the version in your test server the same as the production serverAny Anti-Virus running on your local machine? If to whitelist the ME Folder so...
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Re : Problems with continuous authorization
Nik,I called these numbers given above. Someone picks up and bangs the Phone when I speak in English It would be great, if you can email me when you are available to my email address...
View ArticleRe : Problem with SQL Database Restore
Refer to the instruction given in the link belowhttp://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100002.htmlRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : Upgrading to SDP Build 9003
Stop Servicedesk and try to rename the patch folder under Servicedesk. Start the application and stop it again before upgrading. Also try to directly download the PPM file in the Server.Check for free...
View ArticleSD+ from .9002 to 9.003 upgrade problem
During upgrade from 9.002 to 9.003 I got a meesage:"Failure , Please check the link http://www.manageengine.com/products/service-desk/upgradefailure.html" and upgrade process stops. Please advice...
View Articletable auditgroup over 10 millions record
Hello, I found that table auditroup contains over 10 Million of record with only one field "auditgroupid". Can I delete all of them?
View ArticleRe : Updating from 8125 to 9000
Dear Steve, Seems some of the workstations/servers are associated to non workstation/server CI Type, so kindly send the screenshot of workstation and their child citype(s) as well as server...
View ArticleService Desk 8.2.0 Build 8212 is not detected installed software properly.
Service Desk 8.2.0 Build 8212 is not detected installed software properly.We have Microsoft Visual Studio Ultimate 2012 is installed on some of our machines.SD is reporting that Microsoft Visual...
View ArticleRe : Is search broken in SDP 9?
Is this a top priority to get fixed? Because we rely on solutions and now they've become useless.
View ArticleRe : Is it possible to post file as attachment using Http post API available...
It is possible with the REST API,Please check the below link for more information:http://www.manageengine.com/products/service-desk/help/adminguide/api/request-operations.html#AttachmentMaljeevSDP...
View ArticleRe : InstallAgent Script and GPO
Hi Frank,Kindly send us the output of the error you are getting when you execute the script file manually on windows 7 workstation. We will check and update you accordingly. RegardsCharlesSupport...
View ArticleRe : Updating from 8125 to 9000
Do you want a SS of every single child CI ? Because if I open the CI there's not much information there.
View ArticleRe : SD+ from .9002 to 9.003 upgrade problem
I hope you have reverted to 9002 if not refer to the link given below to roll back.http://www.manageengine.com/products/service-desk/upgardefailure.htmlWe will work on this case and update...
View ArticleRe : table auditgroup over 10 millions record
You may loose the scan history of that workstation.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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Custom Views not Displaying all Custom Field Items
We are using SDP 9 and MS SQL.We're having an issue with custom views where we have defined an additional custom incident field and want to define a custom view that sorts based on that field. Below is...
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