Backup Failing
We are receiving this error when trying to backup. We are using SDP version 9.0 and using MSSQL. Any assistance is appreciated. Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So...
View ArticleRe : Backup Failing
*Solution from Manage Engine Support*"Please go to the installation directory of ServiceDesk Plus C:\ManageEngine\ServiceDesk\fileattachments. Under this folder create an empty text document. Try...
View ArticleRe : Custom Views not Displaying all Custom Field Items
Evan,I would like to know whether you have used all the options configured under the picklist values for SubProduct/Services.Execute these queries in New query report under Reports tab. Send me the...
View ArticleRe : SDPlus Outlook365 Incoming connection issue
Kendra,Are you able to ping the Mail Server from Servicedesk server. Did you check whether you are able to perform a telnet to Outlook 365 from Servicedesk server on the port (pop/pops/IMAPS)Please...
View ArticleRe : table auditgroup over 10 millions record
Auditgroup table is linked with hwAudithistory and swaudithistory table. hwAudithistory and swaudithistory table will contain the Scan history of the Workstations. Deleting Auditgroup table will make...
View ArticleRe : Synched AD, Now All Techs Are Requesters
Rich,Apologize for the delay in getting this issue resolved. Looks like the issue was on the duplication of the Domain names of the Users. Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : SDPlus Outlook365 Incoming connection issue
Kendra,We are also using Office365 and I have got SDP working with it using the following settings.IncomingServer Name / IP Address: mail.office365.com Username: Email address of the mailboxPassword:...
View ArticleHow can i let my clients enter without login to see they´re request?
Hi i have this question.How can i let the clients enter to the service desk without login to check solutions and see they requests?im using 7.6.0 Build 7603.Thanks A lot!!!
View ArticleHow can my client enter the portal without a login user?
Hi good day!How can i let my clients enter to the service desk to see solutions and the´re requests???Thank! Im using 7.6.0 Build 7603
View ArticleRe : Updating from 8125 to 9000
Hi Steve, Execute the below queryselect WORKSTATIONNAME, TYPENAME from SystemInfo sys LEFT JOIN Resources res ON sys.WORKSTATIONID = res.RESOURCEID LEFT JOIN CI ON res.CIID = CI.CIID LEFT JOIN...
View ArticleRe : How can my client enter the portal without a login user?
NON-LOGIN URL can be used to access Solution Module alone. Refer to the URL given belowhttp://servername:port/sd/SolutionsHome.sdRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleMail Server Fetching drops after update to 9001
Hi, We recently upgraded to 9000 and then 9001(we needed the action menu). Since then we have been experiencing a lot of trouble with mail fetching. It stops and does not come back. A restart of the...
View ArticleRe : How can my client enter the portal without a login user?
Hi thanks that help me a lot!!And one more thing, Is there any way to change the image at the top left? Its an image from service desk plus, and i wanna put the logo from my work.Thanks for your time
View ArticleRe : SDP 9.1 Searching in Solutions doesn't work as intended
Just wanted to add my input. This is definitely a problem with 9.1 here too. When can we expect a fix? SDP solutions has gone from being our "goto" knowledge base to something that is not useful any...
View ArticleRe : How can my client enter the portal without a login user?
Hello,The Image can be changed via Admin -> General -> Self Service Portal SettingsCustomize ServiceDeskYou can customize the application by choosing to display your custom logo. You need to add...
View ArticleRe : How can i let my clients enter without login to see they´re request?
Hi EduardoWhy would you want people to be able to see requests without a login? This is currently not possible with the tool however if you require this functionality i would suggest writing an...
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SLA for Service Catalog
Hi,I set the SLA for Service Requests like below. However, it doesn't seem to be assigned to any Service Requests submitted and the Dueby Date for the request is not changed. I don't know what's the...
View ArticleRe : Mail Server Fetching drops after update to 9001
Hi Jonathan,I recommend you to upgrade to SDP 9003 build. An issue related to scanning is fixed in 9002 which created problems in other schedules (like mail fetching, SLA escalation,..). You can find...
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Re : SLA for Service Catalog
Nicole,You have to Map the SLA in the Service Template under Workflow tab. Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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