Hi Jonathan,
I recommend you to upgrade to SDP 9003 build. An issue related to scanning is fixed in 9002 which created problems in other schedules (like mail fetching, SLA escalation,..). You can find the Read me for 9002 at : http://www.manageengine.com/products/service-desk/readme-9.0.html .
Can you provide some info on your requirement with respect to Action menu. Are you looking to integrate with external application. Can you explain your use case scenario.
regards,
Uma..
SDP team.