We would like to start using email fetching to create new requests when emails come into our helpdesk mailbox. We would like new requests to be created only from users within all "3" of our domains (Ex. myname@domain1.org, myname@domain2,org, and myname@domain3.org). We would like no emails from outside of our domain.
The problem is new requests are being created from email replies, forwarded emails, and CC emails. How can we fix this? Also how can we stop emails from being created by certain staff when in the organization? For example we do not want emails being created from @unityvoicemail.domain.org. We would like voicemail emails to say in the mailbox and we handle them manually.
Please advise.