Re : can't delete tech group
Hi AlbertDue to data integrity if there are workorders against a group you will not be able to delete it - it should become greyed out so its not longer available for selection.The group may also have...
View ArticleRe : Search broken & unable to rebuild index
Hi,Reindex.bat file will under bin folder of Servicedesk from 9000 build. Also the patch is released, please try to upgrade to 9004.Refer to the link given below for migration sequence and upgrade...
View ArticleRequest assign notification not sent from time to time
Here is scenario:request created via web with default technician group set and in most cases technician from this default group picks up request or it is assigned by manager - notifications sent...
View ArticleRe : can't delete tech group
Hm.. the group didn't grey out and I still can chose this group in request.It has a technician, but I can't delete it from the group, error appears "chose technicians for this group"So what should I do?
View ArticleRe : history tab - sort problem
Got you. Let me forward this requirement the development team.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Missing clients in Service Request forms for technicians
Hi Andrei. Thank you for the suggestion. Missing requester names don't have special characters, and some requester names that have special characters do show correctly on screen. I think this is not...
View ArticleRe : Change requester does not updates site (does change department ).
Yes, i'm sure they all our requesters have site assigned. I've tried to find some missconfigurations first - no luck.
View ArticleRe : Missing clients in Service Request forms for technicians
Please raise this with our Support Team at support@servicedeskplus.com to further analyze this issue.And please do mention the acknowledgement Request id to further track this here on the...
View ArticleRe : Missing clients in Service Request forms for technicians
I opened a support request and was assigned the Reference number/Ticket Number - 7053609.Thank you.
View ArticleRe : Custom Views not Displaying all Custom Field Items
Thank you Priya,Is there anyway to enable these fields to be available in the custom view without having to create mock tickets initially?Best Regards,Evan Soll
View ArticleRe : Custom Views not Displaying all Custom Field Items
Evan,I am sorry there is no other way to bring in the list of picklist values in the Custom filter.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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Re : Search broken & unable to rebuild index
Hi Priya, thank you for mentioning the update.I have upgraded to 9004 last night, however, the search issue for Solutions is not fixed and the log still states error for the searched keyword.***Att...
View ArticleRe : Widget title field is trimmed
Have the same problem in v.9003, occurs in Google chrome also.
View ArticleRe : Request assign notification not sent from time to time
This was a known issue and was later fixed in our latest build. Please upgrade to the latest build and check the same.Refer to the link given below for migration sequence and upgrade...
View ArticleRe : Request assign notification not sent from time to time
We plan to upgrade our 8217 to 9004 tomorrow so i will let you know how tests are going:)Thanks.
View ArticleRe : Search broken & unable to rebuild index
Try the fix in this post. It has worked for me. Search is now workinghttps://forums.manageengine.com/topic/servicedesk-plus-9004-releasedJamie Cameron | Service Desk Engineer | Central Otago District...
View ArticleRe : POP3/IMAP4 Exchange 2010 Fetching Issue
What are the correct setting in Exchange 2010 in the POP3 and IMAP4 section foruse with SD+ ? The settings for the Authentication and Retrieval Settings would be helpful. SD+ Fetches from Exchange...
View ArticleEmail Fetching Problem - RE, FW, CC
We would like to start using email fetching to create new requests when emails come into our helpdesk mailbox. We would like new requests to be created only from users within all "3" of our domains...
View ArticleRe : Search broken & unable to rebuild index
Please use reindexData.bat under SDP-home/bin folderMay I know whether you have upgraded to 9004 build.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : history tab - sort problem
Use this feature Id SDF-56162 as reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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