Re : E-mail IDs to Notify field not functioning
Scott,Did you check whether you have enabled the CC User notification under Admin-->Notification rule.If the Notification rule is enabled and still the email is not triggered, recreate this issue...
View ArticleRe : NTLM Failed Redirecting To Login Page
Hi,I need the Jespa.log from Servicedesk/log folder and Support file from Support tab soon after this issue occurs.Also send me the Screen shot of the SSO configuration from Admin-->Active...
View ArticleRe : Search broken & unable to rebuild index
Hello Priya, thank you for your reply.Unfortunately, as it has been stated in my initial post, the rebuild batch file produces a number of errors and does not run at all. I did not want to modify the...
View ArticleRe : SD+ smtp issues with Exchange 2010
Set your outgoing with SMTP port 25 with TLS Enabled No. You can check Requires Authentication (give the credentials of Servicedesk mail box) Save the settings and restart the application. If this...
View Articlehistory tab - sort problem
When made some changes in request, all changes saved in history tab and sort by date\time order.That's ok.But the problem is, when you change to much settings it sort it random.ex:My changes in...
View ArticleRe : Search broken & unable to rebuild index
Nopes, Reindexdata.bat will drop all your Tables and reindex.bat is for reindexing the search. We are fixing search related issue in upcoming hotfix schedule to be released in a weeks time (9004)....
View ArticleRe : Search broken & unable to rebuild index
Thanks for the update.Is there please any chance I can get reindex.bat file in the meantime?Rgds,M
View ArticleRe : Custom Views not Displaying all Custom Field Items
Priya,I e-mailed SDP support with the reports from the queries you've requested. I have not heard back from the since Tuesday, and wanted to check in with you if you've made any progress diagnosing my...
View ArticleWidget title field is trimmed
Good day!We have a problem in Firefox v. 24.0-28.0: widget title field is trimmed. All apps are switched off.In IE all is OK.SD v. 9003
View Articlenotification template
Good day, how you can add a notification template? Can I create my own notifications if so, how? There are no buttons or what .... I press the save button, but my template does not appear the field...
View ArticleRe : Service Desk 8.2.0 Build 8212 is not detected installed software properly.
Hi Finkel,Sorry for the delay in response, I request you to kindly send an email to support@servicedeskplus.com with your convenient time and direct contact number. I will call you to analyze the issue...
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Re : notification template
Hi Nik,In current design of Servicedesk we do not have function to create custom templates for notification. However you can customize default templates.Admin tab -> helpdesk -> notification...
View Articlecan't delete tech group
I have a tech group that we don't use, try to delete it - get an error "can't delete group"why?
View ArticleChange requester does not updates site (does change department ).
We have to create requests by email so we need to change requester from ourselves (Edit -> Search Requester list -> choose correct). Requester name and department changes successfully - but not...
View ArticleRe : Missing clients in Service Request forms for technicians
I think you should check the Sites associated to these Technicians under Admin\Technicians.If they are restricted to certain Sites and then they might not be able to see any clients\users outside those...
View ArticleRe : Custom Views not Displaying all Custom Field Items
Evan,Though you have added Four items in the Picklist Subproduct/services, you have used only item in the requests (IQ). While creating filter only the item used in the request will be listed. Create...
View ArticleRe : Missing clients in Service Request forms for technicians
Hello Maljeev. Our company has only one site, hence we don't use this feature. I have checked that all CLIENTS have this field with "Not associated to any site", and all TECHNICIANS have the site field...
View ArticleRe : Missing clients in Service Request forms for technicians
Hi mpontesAnother thing to try is to check if the requester name has any special characters - if it does then remove the special characters and see if the client shows up in the technician viewAndrei
View ArticleRe : Change requester does not updates site (does change department ).
Hi jonnebplCan you confirm that the requestsers have a site associated to them?If the requester object does not have a site associated then it will not get updated in the request when you change the...
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