This is very normal,the message "Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.properties even though that file is inside this directory." is just a warning.This way of starting up the application is a troubleshooting mode and as soon as you close the commend prompt window the application process will be killed and you won't be able to access the application.Running "run.bat" Servicedesk goes up but I can see error:Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.properties even though that file is inside this directory.Last line in DOS window last line is "Please Connect your Client at Http:/localhost:8080" but soon as I close that DOS promt Servicedesk goes down.
When you start ServiceDesk Plus as a service,please go under ManageEngine\ServiceDesk\bin and open the wrapper.log folder and check if you get any error at the very end of the file.If everything is normal you should see similar startup events like you saw in the command prompt.
You may raise this issue with the Support Team at support@servicedeskplus.com, if you cannot get to the bottom of the issue and want to get this fixed soon.
Maljeev
SDP Support - FAQ
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