Re : Search broken & unable to rebuild index
Hi Maljeev,Request ID :##7056290## is the one I have opened.Thanks and Regards,Michal
View ArticleRe : Mail Server - Sending outgoing mail failing
i get that same error after update to 7931 i use port 465 for smtp and i get error "Sending notification failed. " i attached file as you request
View ArticleRe : Mail Server - Sending outgoing mail failing
Please send me the screen shot of the Outgoing Configuration in the application and also generate the Support file from Support tab once this error is shown.If possible send me the Outgoing...
View ArticleMySQL upgrade
Good day!We are using SD v9004 but MySQL version is very old - 4.1.18. Is it possible to upgrade MySQL to latest supported version (as i know it is 5.1.50) and what are the right steps?We have tried to...
View ArticleRe : Mail Server - Sending outgoing mail failing
i use also gencert to generate new cert as it new to replace old one
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Request Summary - Out by a day
HeySince daylights savings, we're having an issue where our request summary page is out by a day.Sunday's should be on Monday's for exampleAnyone else experiencing this ? we're based in Adelaide, South...
View ArticleError starting Servicedesk Plus
I'm running Servicedesk Plus in Windows Enterprise inside Vmware.If I shutdown Servicedesk and start again with "Servicedesk Server" I can't see anything happening.Running "run.bat" Servicedesk goes...
View ArticleAsset Computer Detail
Hi All,Thank you in advance for your help. Below are my questions:1. In the servicedesk, asset menu, the computer have alot of detail when i did the scanning, like memory bank, VGA, etc. Is there away...
View ArticleRe : Search broken & unable to rebuild index
I have exactly the same problem after updating to 9004. All the above options don't work, I also get a file not specified when trying to run the reindex bat file. This needs to be sorted as the search...
View ArticleRe : Error starting Servicedesk Plus
Running "run.bat" Servicedesk goes up but I can see error: Could Not Find C:\ManageEngine\ServiceDesk\bin\jndi.properties even though that file is inside this directory.Last line in DOS window last...
View ArticleRe : Request Summary - Out by a day
Hi LiamWe had a customer with a similar issue.Fix that was suggested by ManageEngine is below.Please check the below option defined under the Admin--->Self service portal settingsStart day of the...
View ArticleRe : Search broken & unable to rebuild index
Open ReindexData.bat and search for this parameterset JAVA=%JAVA_HOME%\bin\javaNow change %JAVA_HOME% with the installation directory of Servicedesk. Say Servicedesk path is...
View ArticleRe : Error starting Servicedesk Plus
Found out that doing shutdown SDP and using normal way SDPLaunch.exe to start SDP doesn't work but using startSDP.bat to start SDP is working ok.
View ArticleRe : can't delete tech group
Please contact our Support Team at support@servicedeskplus.com who will further assist you with queries to help you deleting the Technician Group from the database.MaljeevSDP Support - FAQServiceDesk...
View ArticleRe : Request assign notification not sent from time to time
Unfortunately it still doesn't work as expected.I wonder if i change default group to blank will it work. I've noticed that if i enter into request details then choose "assign" i can choose technician...
View ArticleConfiguring the Pass Through Authentication in ServiceDesk plus v.9
Hello Support Team,I enabled Pass Through Authentication on Service Desk plus v.9I didnt' create a new computer account with the script but I used the account already created during the join on the...
View ArticleRe : Asset Computer Detail
Hi Leo,As of now we do not have a feature where you can choose which information has to be scanned for an asset. We have this feature in our road map and it will be available in the application in...
View ArticleRe : Search broken & unable to rebuild index
Hi Maleev, thank you for your effort. However, despite following your recommendation, the command does not run at all – here is the output: java' is not recognized as an internal or external command,...
View ArticleRe : Configuring the Pass Through Authentication in ServiceDesk plus v.9
Hi RyoYou need to use the suggested approach of creating a dummy computer account.The fact you reset the servers machine account means that two machines are trying to authenticate against the domain...
View ArticleRe : Asset Computer Detail
Hi LeoThere is also the option of deploying the stand-alone script and removing the aspects that you do not want. The script can be found...
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