Re : Asset Computer Detail
Hi Andrei,Editing the script and removing the parameters from it will definitely cause issue in scanning the asset hence it is not recommended. Thanks for your time. RegardsCharlesSDP Support -...
View ArticleRe : Request assign notification not sent from time to time
Oops, That should not be the case. As long as the request is assigned to a technician SDP should be able to send out . Please recreate this issue and send me the support file from Support...
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ServiceDesk Plus's customize URL issue
Dear everyone,When we type IP address to access SDP,interface is normally displayed:But when we use URL to access,it is like:Can anyone know how to resolve this issue?ThanksHien
View ArticleProblem with russian characters
Hello!I'm using ManageEngine ServiceDeskPlus 9.0.9006 with Postgresql.I have two problems with it:1. Search requesters by name (Admin - Users - Requesters) don't work when i use russian characters....
View ArticleRe : Unable to take the backup of ServiceDesk Plus
Yes. Restoring was successful. SDP runs great on new server.I tried to make a manual backup, but it also ended with error. I attached log file. Trimmed backup ended with the same error.
View ArticleRe : Problem with russian characters
+1Also in Software in Assets.It seem wrong DB char set.Dmitry
View ArticleRe : Unable to take the backup of ServiceDesk Plus
Connect to MSSQL server and execute this query. Send me the output:SELECT TABLE_NAME FROM TableDetails WHERE (TABLE_NAME LIKE 'ServiceReq_%') AND TABLE_NAME NOT IN (SELECT...
View ArticleRe : Problem with russian characters
I've solved problem 1, by moving my database from Postgresql to MS SQL. Now search works correct.Problem 2 is still unresolved.
View ArticleSSO Issue Two Logins
Dear all,I have installed Manage Engine on a Windows Server 2008R2. Build is the latest 9.0 Build 9006. Everything works as it should except the SSO login with the windows-credentials. When I open the...
View ArticleRobotechnician not reseting passwords
I tried these steps:1) Under Admin -->> WindowsDomainScan, make sure you have provided the right credentials to reach the Domain controller. - tested this by making sure i could import user...
View ArticleEmail Command for technician to update or close ticket?
Is there a way to use the email commands where a technician can reply to an email about an incident assigned to him and update fields like you can when the ticket is created? I had assumed you could...
View ArticleViewing all open requests
We have a manger who wants to view all requests in our Servicedesk system - we don't have an issue with this, but have hit a couple of stumbling blocks. Firstly, we have a 5 user licence and 5...
View ArticleRe : Viewing all open requests
If you don't want to buy a new Technician license for this manager and then you should first see if you need to have Sites in your application.If you don't want to have Sites (under Admin\Sites) and...
View ArticleRe : Viewing all open requests
Hi,Thanks for the prompt response.Rather than go through all the questions I have at this stage, can you please just expand on your last answer. I am the SDAdmin user, but I cannot see the 'Site' on...
View ArticleCannot reindex solutions
Since the upgrade to 9.0 searching for solutions has been periodically failing. I upgraded to 9005 last week and the search has gotten much better, however I still cannot find any older solutions in a...
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Re : Dameware and ServiceDesk Plus
I did all the procedures described and the message still persists! Can not run program "dwrcc.exe": CreateProcess error = 2, The system can not find the file specified Now appreciate the help!
View ArticleRe : Search broken & unable to rebuild index
We have tried the reIndexData.bat to no avail. Our search results still do not match what is being searched for. For example, we have a solution named "How to rename a computer from the command line"...
View ArticleRe : Search broken & unable to rebuild index
Please recreate this issue and send me the Support file from Support tab.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
Use the option Run as administrator in the Command prompt and then invoke updatemanager.bat file from SDP-home/bin folderRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your...
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
hello again :) *.bat run from local admin on win 2003
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