Re : Update problem 8209 to newest ver (8210 or 8212)
Please try to take a trimmed backup from the application and let me know whether it is successful. Upgrade did not proceed further since it backup fails during the upgrade process.Trimmed...
View ArticleRe : Email Command for technician to update or close ticket?
Yes, you can close/resolve a ticket using email commands. Refer to the link given...
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
trim backup makestry to update now
View ArticleRe : SSO Issue Two Logins
Try adding Servicedesk URL in Local intranet sites in IE. Send me support file from Support tab and jespa.log from SDP-home/logs folderI also need the screen shot of the SSO configuration. May I know...
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
Send me the updateManager.bat file from SDP-home/bin folderRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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Re : Update problem 8209 to newest ver (8210 or 8212)
noup... same errors when try to update....code inside update.bat@rem Please set your Java path here.set@echo offrem set JAVA_HOME=C:\j2sdk1.4.2.03call .\setcommonenv.bat UPDATEMANAGERcd ..if NOT EXIST...
View ArticleRe : Cannot reindex solutions
Hi,Search for the word fujitsu in solution and send me the Support file from Support tab.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Incident Template for Requester Drag and Drop greyed out
Fischer,Thank you for reporting us this issue. We will fix it in our future updates.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
Thank you for sharing the inputs. The error screen shot which you have shared looks like the backup was successful and then the upgrade as proceeded to certain limit.Please send me all the...
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
Use the backup taken before the upgrade. (SDP-home/backup folder)Install the previous version from the link below:http://archives.manageengine.com/service-desk/Check for the build number in the backup...
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
Hello again :) you confuse me :) what build I need previous or current ?
View ArticleRe : Cannot reindex solutions
Edit reindexData.bat file and search for the param set JAVA=%JAVA_HOME%\bin\javaChange this param as set JAVA=C:\ManageEngine\Servicedesk\jre\bin\javaNote: Change C:\ManageEngine\Servicedesk\ is the...
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
Oops :( Use the build 8209 (your current build)Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
with this method new problem,on old HD using mysql, build 8209 from box have posgre :( or mssql
View ArticleRe : Update problem 8209 to newest ver (8210 or 8212)
You can restore the Data in PGSQL. Choose Database as PGSQLRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleUnable to assotiate group to template
Good day!When i try to associate group written in russian to any template (incident or service) i get message "Template saved successfully" but after page refreshing i dont see any associated...
View ArticleRe : Robotechnician not reseting passwords
Please recreate this issue and send me the Support file from Support tab.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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