Edit reindexData.bat file and search for the param set JAVA=%JAVA_HOME%\bin\java
Change this param as
set JAVA=C:\ManageEngine\Servicedesk\jre\bin\java
Note: Change C:\ManageEngine\Servicedesk\ is the installation Directory of Servicedesk installation at your environment.
Execute this query after reindexing the Data in the Database. After executing this query once again perform the reindexing.
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Change this param as
set JAVA=C:\ManageEngine\Servicedesk\jre\bin\java
Note: Change C:\ManageEngine\Servicedesk\ is the installation Directory of Servicedesk installation at your environment.
Execute this query after reindexing the Data in the Database. After executing this query once again perform the reindexing.
delete from indextable where name='Sol_CommentHistory';
Refer to the instruction given below to connect to the Database : (To know the database used, check the file named databaseinfo under SDP-home/server/default/conf folder)
For MSSQL database,connect to the query analyzer of the SQL server and execute the queries.
For MYSQL database,connect to the database following the below steps and then execute the queries.
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\mysql\bin> and use the command
mysql.exe -u root -P 33366 servicedesk
For PGSQL database,connect to the database following the below steps and then execute the queries.
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk
Regards,
Priya K
Refer to the instruction given below to connect to the Database : (To know the database used, check the file named databaseinfo under SDP-home/server/default/conf folder)
For MSSQL database,connect to the query analyzer of the SQL server and execute the queries.
For MYSQL database,connect to the database following the below steps and then execute the queries.
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\mysql\bin> and use the command
mysql.exe -u root -P 33366 servicedesk
For PGSQL database,connect to the database following the below steps and then execute the queries.
Open command prompt on the application server,connect to the folder ManageEngine\ServiceDesk\pgsql\bin> and use the command
psql.exe -U postgres -p 65432 -d servicedesk
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice