Re : Mail fetch error

Thats a normal message. Check whether Last attempt to fetch email entries are present.

If there is a slag in this time stamp end me the following details:



Execute the URL in the  a new tab when mails are not fteched.

http://servername:port/jsp/ThreadDump.jsp

Example: http://localhost:8080/jsp/ThreadDump.jsp


 Execute mssqllockstatics.bat from SDP-home/bin if Servicedesk Database is MSSQL (When SDP is slow)

Send me the zip of log folder from SDP-home/server/default/log (Before restarting SDP application)

 Data count,Support file and Schedule activities list from Support tab (After restarting the SDP application)

wrapper.log from SDP-home/bin folder

Send me the support file for uu.


Regards,
Priya K


SDP Support - FAQ
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