Re : Unable to delete "Change manager" field from change template
Clearing the cache on the browser didnt help.Your query showed me 2 standart templates.I have tried to recreate this scenario on your live demo and there i get the same error.
View ArticleRe : Error saving Self-Service Portal Settings page
Please recreate this issue and send me the Support file from Support tabRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Schedule Request Status Change doesn't work
Yes I tried that already and double checked that again with Chrome, Firefox and IE 9. Same result. Went to your online demo site with same browsers and it worked fine so it is not a browser...
View ArticleRe : Unable to delete "Change manager" field from change template
Hi,We could find the issue in our demo site and thanks for identifying the issue. We could not reproduce in our local setup, unfortunately. We will analyze the issue there at our demo setup and will...
View ArticleInfinite Ticket Loop from Email
Here's our situation. We've had an email address called "helpdesk@domain.com" that users can send e-mail to and open tickets. This works fine.This morning we had a user send a ticket to...
View ArticleMail fetch error
Hi,Mail fetching seems to have stopped - I have tried stopping and starting the fetching within the admin tab.I've got these errors - Server started at : Fri May 02 09:44:47 BST 2014. Current time is...
View ArticleRe : Configuring the Pass Through Authentication in ServiceDesk plus v.9
Ok, I created a dummy computer with the script and now it function correctly.Thanks for your support Andrei!!!Regards,Ryo
View Articlenumbers searching in 9.004 is not working.
In our incidents and service requests templates, we have added fields corresponding to numbers like customer indentification or our customer card number or keys. Lucene engine indexing all text fields...
View ArticleRe : Problem with restoring backup
Problem is solved after start the backup as Administrator.
View ArticleRe : Mail fetch error
Thats a normal message. Check whether Last attempt to fetch email entries are present. If there is a slag in this time stamp end me the following details:Execute the URL in the a new tab when mails...
View ArticleRe : Schedule Request Status Change doesn't work
Yes, please send your contact details along with this forum link so that we can work on this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Asset Scan not working
I suspect this is due to an issue SD-55837 which was fixed in the build SDP 9002.Please upgrade to latest build and check this again.Regards,Balaguru.
View ArticleRe : Unable to delete "Change manager" field from change template
Hi, We acknowledge this is an issue with our change template functionalities while using MySQL as DB. We will fix it in one of our hot fix releases. Once again we thank you for identifying the...
View ArticleRe : Attachment was broken in License Agreements
Hi, This issue is not reproduced in our end, so kindly send your backup data to analyze the issue.You can connect to http://bonitas2.zohocorp.com and select ServiceDesk Plus from the Send to:...
View ArticleRe : Attachment was broken in License Agreements
It will be ok to do this after upgrading our SD to version 9008?
View ArticleRe : Attachment was broken in License Agreements
Hi, No, we haven't fixed any issues in SDP 9008 related to agreement file attachments. The issue reported by you is not reproduced in our environment and its seems some problem with your data, so...
View ArticleRe : Attachment was broken in License Agreements
I have the same problem in 9006. All my attachments associated to license agreements report file not found when I try to click on them
View ArticleRe : Attachment was broken in License Agreements
Yet another question - I'm afraid this operation will be blocked by our security team because full backup contains a lot of personal data. Can we use the less data?
View ArticleRe : Attachment was broken in License Agreements
Will it be possible for you to share the data if you give you an NDA.Regards,Priya KumarServiceDesk Support
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