Re : Asset Scan not working
Thank for your feedback Balaguru.I have updated from version 9.0 Build 9000 to 9008.The problem on asset scanning still persist and my service desk agent could not log a request into the system. We...
View ArticleRe : Error saving Self-Service Portal Settings page
Use this feature id SD-56592 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Error saving Self-Service Portal Settings page
Hi have the same issue here as well. RegardsJulia
View ArticleRe : Database exception while discovering workstation. : Duplicate entry for key
What was the resolution as I am experiencing the same issues? Thank you, Vin
View ArticleRe : Asset Scan not working
Can you perform this upgrade in test machine so that we can analyze the logs files for Asset scanning issue and unable to create request issue.Regards,Priya KumarServiceDesk Support
View ArticleRe : Incident Template for Requester Drag and Drop greyed out
Use this issue Id SD-56607 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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SDP 9.0 incorrectly detects IE11 as IE6/7
Hi there,Since updating to v9.0, accessing SDP using IE11 presents the following warning:This doesn't appear to affect any functionality (IE11 largely appears to work with SDP 9.0) however it can be...
View ArticleSSL setup godaddy
Hi there,Since a while we are trying to implement SSL to Service Desk plus.I followed this guide : http://www.manageengine.com/products/service-desk/help/adminguide/introduction/install-ssl.html#step3,...
View ArticleMySQL->PostgreSQL Restore Succeeded with Errors (wheres the logs??)
Hi everyone, I'm working on moving my ServiceDesk Plus installation and database to a new virtual server. The new server is running the same exact version of SD Plus as the old; however, the old was...
View ArticleRe : SSL setup godaddy
Please share the Serverout files from SDP-home/server/default/log folderWrapper.log from SDP-home/binRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : SSL setup godaddy
Hi Priya,As the log files were bigger than 1MB was not able to attach, also 7z is not permitted so mailed to support+user@servicedeskplus.com, if you could check there please.Kind regards,Gabor
View ArticleRe : SDP 9.0 incorrectly detects IE11 as IE6/7
IE 9 and above can be configured to run in lesser versions of IE, say IE 6,7 or 8. When an IE 11 version is configured to run in IE 6/7 mode then this message appears. You can check this, by loading a...
View ArticleRe : SSL setup godaddy
Go to SDP-home/jre/bin Directory and execute this command. Send me the outputkeytool -v -list -keystore sdp.keystoreGive the password of the Keystore . sdp.keystore as to be changed with keystore file...
View ArticleRe : LDAP import failure
Please recreate the scenario and immediately generate the logs under Support\SupportFile and send it across to our Support Team at support@servicedeskplus.com to further analyze this issue.Please...
View ArticleRe : Error saving Self-Service Portal Settings page
This issue is fixed in 9010 build. Refer to the link given below for migration sequence and upgrade...
View ArticleRe : No worklog section at resolution tab after 9008 upgrade
Hi,Clear the browser cookies and cache and check. Stop Servicedesk ServiceRename the Extracted Folder under SDP-home/applicationRestart the application and check whether this issue is...
View ArticleRe : Users add attachments
Is the request in Closed Status for the request which you are unable to add the attachment?Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : HTTP Status 500 - error when saving settings
Hi Kristof,The service pack to fix the issue in saving Self Service portal settings in Standard edition is fixed. Please refer the forum post :...
View ArticleRe : MySQL->PostgreSQL Restore Succeeded with Errors (wheres the logs??)
.is restoring a MySQL backup file into an instance of SD Plus using PostgreSQL supported using the standard Backup/Restore process? A backup taken by the application on any database can be restored...
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