This issue is fixed in 9010 build.
Refer to the link given below for migration sequence and upgrade instructions:
http://www.manageengine.com/products/service-desk/faq-general-modules.html#Upgrading1
http://www.manageengine.com/products/service-desk/migration-sequence.html
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Refer to the link given below for migration sequence and upgrade instructions:
http://www.manageengine.com/products/service-desk/faq-general-modules.html#Upgrading1
http://www.manageengine.com/products/service-desk/migration-sequence.html
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice