Why is no one contacting me for my support issues?
I have an issue with devices that keep getting re-added back into our asset database after I remove them. I DON'T want these devices in our database. I only want the computers that are in our active...
View ArticleReceive error when I try to upload a custom image for the Self-Service Portal...
Here is the error I get.description The server encountered an internal error () that prevented it from fulfilling this request.exceptionjavax.servlet.ServletException...
View ArticleRe : No worklog section at resolution tab after 9008 upgrade
This came courtesy ME via an old ticket I opened last year and worked for me:Take a backup of the application before performing these steps. Refer the below link for instructions on taking trimmed...
View ArticleRe : Un-Archive Requests
I just got off the phone with tech support after having data archiving eat some of my requestsHere's an update:Archiving requests cannot be modified in any fashionAn archived request cannot be...
View ArticleRe : Why is no one contacting me for my support issues?
Apologies for the delay from our end.We will arrange someone to contact you soon as soon as possible.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Receive error when I try to upload a custom image for the Self-Service...
Hi,We have fixed this issue in the build 9010. Refer to the link below.http://www.manageengine.com/products/service-desk/readme-9.0.htmlRegards,MuraliSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Users add attachments
You can close this ticket. The users who reported it were looking at a closed ticket. Thank you
View ArticleRe : No worklog section at resolution tab after 9008 upgrade
The query in the previous post was a breakage in 8200 upgrade and this should not be the case now. Try this out:Clear the browser cookies and cache and check. Stop Servicedesk ServiceRename the...
View ArticleRe : ServiceDesk Plus Standard
Michael,If you need any assistance locally (UK) then feel free to contact set3 Solutions, we are UK Partners of ManageEngine. We have worked with ManageEngine tools for a number of years and also have...
View ArticleRe : No worklog section at resolution tab after 9008 upgrade
Thanks for all your replies. Clearing cache and so on with no luck (new incognito window in ff also tried), i'll try tomorrow with rest of instructions.
View ArticleRe : How to Redirect http:// to https://
Geoff;I have the same confg with you and completed the steps above.True, HTTP to HTTPS redirection doesn't work.Were u able to find a solution?RegardsTirelibirefe
View ArticleRe : Redirect http://8080 to https://8443
Hello,I've completed the procedure above but http to https doesn't work.Is there a document which was prepared correctly?Tirelibirefe
View ArticleRe : Attachment was broken in License Agreements
It would be very good, can you give it? I just received an another suggestion - it will be ok if we remove from database all data, not belonging to our problem and upload it? Thank you.
View ArticleRe : Attachment was broken in License Agreements
Dmity,Please send an email to support@servicedeskplus.com so that I can send the NDA to you. You can refer to this forum link in a email.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Redirect http://8080 to https://8443
Did you try these steps:I researched all over and found inconsistent or partial answers. Here is exactly what I did in the exact order that works. Keep in mind, I have a PFX for my cert. I am using...
View ArticleRe : Unable to delete "Change manager" field from change template
Please use this issue ID SD-56640 for reference.
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Pass-Through-Authentication problem
I configured ManageEngine ServiceDesk Plus to use ActiveDirectory. The connection, the Import and also the Creation of the computer account worked without problems. But the SingleSignOn is not...
View ArticleForum bug when inserting images with IE11
I can't insert an image with IE11.The insert image dialog comes up and I can select the image and it generates a preview. But when I hit "submit".. the code does nothing. I waited for 5 mins.....
View ArticleRe : Database exception while discovering workstation. : Duplicate entry for key
Hi Vin, This issue could be better analyzed with the help of the support file.Please recreate the scenario by scanning a machine in your network and then create the support file at once.Send this to...
View ArticleRe : NTLM Failed Redirecting To Login Page
I have created a job with SOHO regarding this. 7076278 I am unable to even get into the helpdesk as it keeps throwing me back to the login screen, so it is impossible to generate the support file or...
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