Help setting up a test environment
I have reviewed the instructions from other posts but I still have problems.On the production server I am running the latest build and the database is mySQLI installed SDP on a test computer, the...
View ArticleRe : Help setting up a test environment
Wayne,Backup taken using Servicedesk utility backupdata.bat can be restored across different Database. You can restore Mysql data in Pgsql Database.Refer to the link to Restore the...
View ArticleRe : NTLM Failed Redirecting To Login Page
This issue was fixed in the Remote session after restarting the Servicedesk Service.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : numbers searching in 9.004 is not working.
Lucene search currently doesn't support searching from Numeric fields under Incident -Additional Fields.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Pass-Through-Authentication problem
Edit the domain name as ADSF.local and change it as ADSF under admin-->Windows Domain scan. Perform a AD import of user from ADSF. Now reconfigure the SSO configuration with a new Computer account....
View ArticleRe : Help setting up a test environment
I have followed these instructions and get an error when trying to access the site. I get no notification that the restore completed successfully.I am using a backup that was created with the backup...
View ArticleRe : Pass-Through-Authentication problem
Worked. Changed the domain name from "ASDF.local" to "ASDF" and recreated the computername and SSO worked instantly.Thanks
View ArticleRe : Unable to take the backup of ServiceDesk Plus
Hi. After update to ver 9.0.9 I've exactly the same problem with backup database. database was restored to ver 9.0.8 (from backup) and after that I tried update to ver 9.0.9. Portal is working without...
View ArticleRe : Unable to take the backup of ServiceDesk Plus
my backup logStarting....2014-05-15 23:26:27 com.adventnet.servicedesk.server.utils.SDDataManager setStandAloneINFO: Going to set the standAlone param as : true2014-05-15 23:26:28...
View ArticleServlet API Update Asset Assignment
I need a little help understanding the usage of the servlet API and making changes just to an assets state and assigned owner.As I understand it you just do a simple POST to...
View ArticleRe : Help setting up a test environment
It looks like the restore has failed for some reason. Uninstall and install a fresh version of the same build and then try to restore.cmd>SDP-home/bin> Restoredata.bat >1.txtSend 1.txt file...
View ArticleRe : Unable to take the backup of ServiceDesk Plus
Execute this query in MSSQL database -->New query analyzer and send me the outputSELECT TABLE_NAME FROM TableDetails WHERE (TABLE_NAME LIKE 'ServiceReq_%') AND TABLE_NAME NOT IN (SELECT...
View ArticleRe : Unable to take the backup of ServiceDesk Plus
Table_nameARC_ServiceReq_301ServiceReq_301
View Articleinternal server error 500 after upgrade from 9001 to 9010
Hi all,just thought I would let everyone know. since upgrading to 9010 I was unable to assign or pickup tickets. kept getting the interal 500 error.I was advised to:stop SDP service rename the...
View ArticleRe : Unable to take the backup of ServiceDesk Plus
Execute these queries one by one under reports tab and send me the outputselect * from arc_servicereq_301select * from servicereq_301select * from tabledetails where table_name like...
View ArticleRe : Unable to take the backup of ServiceDesk Plus
select * from arc_servicereq_301java.sql.SQLException: Invalid object name 'arc_servicereq_301'. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at...
View ArticleRe : Unable to take the backup of ServiceDesk Plus
select * from servicereq_301java.sql.SQLException: Invalid object name 'servicereq_301'. at net.sourceforge.jtds.jdbc.SQLDiagnostic.addDiagnostic(SQLDiagnostic.java:365) at...
View ArticleRe : Unable to take the backup of ServiceDesk Plus
select * from dynamictables where tablename like...
View ArticleRe : Unable to take the backup of ServiceDesk Plus
150415ARC_ServiceReq_301-ARC_ServiceReq_30110370572715ARC_ServiceReq_601-ARC_ServiceReq_6010574913Arc_ServiceReq_Apptable additional fields for Service...
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