Re : Servlet API Update Asset Assignment
Ok, I think I'm close but its saying I need to provide an asset type. Would that be Workstation or the laptops model? I wish the documentation was a little clearer on what the values are expected to be.
View ArticleRe : Pass-Through-Authentication problem
I was having a similar issue that was resolved by a pre-sales engineer call the same way. Now SSO works in Chrome and IE but not in FF. I'm still getting a prompt from FF for credentials and when...
View ArticleRe : ServiceDesk Not Presenting All Columns Including “User - Additional Fields
Hi,I am unable to reproduce this issue in 9011 build. Please upgrade and check the same.Refer to the link given below for migration sequence and upgrade...
View ArticleRe : Unable to take the backup of ServiceDesk Plus
You are right it is arc_servicereq_301.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : On closed request notification rules apply
don't want the notification(Notify requester when a request is assigned to a technician) to be send to the Requester when the Technician is changed after the Request is closed. You may track this...
View ArticleScan does not complete
I downloaded the free trial from the site and installed the agent in a few computers (WinXP, Win Server 2003 and Win 7).The server detected a few agents, but is not detecting all of them. Also, for Win...
View ArticleClik here to view.
Change Calendar - corruption when using navigation calendar arrows
(reported with respect to ServiceDesk Plus 9003 Enterprise)One of our Technicians exploited some odd behaviour in the Change Calendar that is consistently reproducible using the following...
View ArticleRe : Help setting up a test environment
I have followed instructions and does not work. I have sent email as requested. Lets see if I can get help as this is in it's third week.Thanks
View ArticleRe : Unable to take the backup of ServiceDesk Plus
You completely avoided all of my questions. Can you please address them?
View ArticleHow does an asset's group get removed
Hi! We're running SD+ version 8.2.0 build 8201 and AssetExplorer Agent 1.0.12 and I'm encountering a problem with Assets (laptops, in this case) which were added to the group "laptops" but for some...
View ArticleRe : Help setting up a test environment
Wyne,May i get the request ID that you received from Servicedesk Support so that I can start working on it.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Unable to take the backup of ServiceDesk Plus
Execute the delete query for Servicereq tables will not cause any issue. These tables related to the Service category wouldn't have got removed from the Database when you tried deleting them earlier....
View ArticleRe : Deleting relationships
Marcia,To remove the relationship of the particular CI type you need a admin permission to modify the same form Admin-->configuration Item types-->Click on the Ci type-->Relationship tabTo...
View ArticleRe : Scan does not complete
Nazmi,For the machines in which agent is installed and the Data of the machines are not pushed to Servicedesk Server, Send me the following log filesC:/Program...
View ArticleRe : How does an asset's group get removed
Janet,Please let me know whether it is a Dynamic Group or a Static Group. Send me the details of the Group that you have configured.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : How does an asset's group get removed
Hi Priya, Sorry, it is a static group I was assigning a laptop (mine) to. When I went to list out the laptops, I saw that mine and the other 5 laptops I manually added to the group no longer appeared...
View ArticleRe : Updated to 9011 - No Flash
Same problem after upgrading to 9011. Tried all... IE (10), FF(29.01), Chrome (up 2 date), Opera Newest)..
View ArticleRe : Scan does not complete
Hi Priya,I'm also having the same problem but I don't have Manage Engine folder in Program Files but instead it has a separate folder in C:// but no asset explorer folder. Please help.
View ArticleRe : Error when assigning technician
I guess this issue was resolved after disabling the dynamic notifications.In-case if you want to enable this feature on your end,please let us know so that we may need to cleanup the information in...
View Article