Re : ServiceDesk Not Presenting All Columns Including “User - Additional Fields

Hi,

I am unable to reproduce this issue in 9011 build. Please upgrade and check the same.

Refer to the link given below for migration sequence and upgrade instructions:

http://www.manageengine.com/products/service-desk/faq-general-modules.html#Upgrading1

http://www.manageengine.com/products/service-desk/migration-sequence.html

Refer to the link to Setup Test Environment:

https://forums.manageengine.com/topic/points-to-be-noted-in-setting-up-test-environment

regards,
Priya K

SDP Support - FAQ
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