Re : How does an asset's group get removed
Janet,Go to admin tab-->General settings and check whether your machine is present Under the link Click here. Also search for your machine name under Support tab-->System log viewer. Check for...
View ArticleRe : Scan does not complete
Eds,If an agent is installed on this machine then agent installation will be there in the corresponding location. C:/Program files/Managenegine/assetexplorer/agent/logDownload the agent from...
View ArticleRe : How does an asset's group get removed
Priya,I have the results from your request along with some information I wanted to show you, however, I am unable to attach my desktop file to this interface. Can you send me an email so that I may...
View ArticleFailed to located authority for name
Hi Guys, Our pass-through authentication suddenly stopped working. We now receive a login prompt from Internet Explorer itself asking for our login details on the ServiceDesk server. We can bypass this...
View ArticleRe : How does an asset's group get removed
Janet,Please send the details to Support@servicedskplus.com along with this forum link as a reference in the email.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Failed to located authority for name
Send me the SSO configuration from Admin-->Active Directory.Stop Servicedesk and Rename jespa.log. Restart the application. As soon as the login page is displayed, take the jespa.logExecute...
View ArticleRe : Updated to 9011 - No Flash
We're having the same issue after upgrading to 9011. Using Chrome 35.0.1916.114 and Internet Explorer 8.0.7601.Thanks,Evan
View ArticleRe : Updated to 9011 - No Flash
This is a known issue and will be fixed in the next hotfix(9012).MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Help setting up a test environment
well I got help today and it worked. So tonight I did a final backup of the production server and did the restore. IT FAILED again. Today Gopinath (sp?) edited the restoredata.bat file and this worked...
View ArticleRe : Help setting up a test environment
Wayne,I hope your production is Up now after uninstall and reinstall the application. Do let me know if you require any assistance so that I can help you.Regards,Priya KSDP Support - FAQServiceDesk...
View ArticleRe : Updated to 9011 - No Flash
HiCan you please advise of when this hotfix is going to be available please?Thanks
View ArticleRe : Change Calendar - corruption when using navigation calendar arrows
We have taken this up as an issue and will be fixed in one of our later releases and you may further track this with an Issue Id: SD-56958.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software...
View Articlehow to fix URL in reply template after moving to a new server
The email that techs get that a ticket has been assigned still links to an old server. How can I update the $RequestLink that is part of the reply to point to the new server?
View ArticleRe : how to fix URL in reply template after moving to a new server
This can be configured under Admin\Self Service-Portal Settings \ Alias URL.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Change Calendar - corruption when using navigation calendar arrows
Thank you Maljeev. It's not a critical error - we just thought you might want to know about it.Cheers,Laura
View Articlegrant several users access to view department requests
Hello!Can I grant several users (maybe by group membership) access to view department requests?I need grant access to requests of one department to head of this department and to managers of another...
View ArticleRe : SDP 9.0 incorrectly detects IE11 as IE6/7
We are working on this case. We will fix it in a hotfix over 9.0Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : grant several users access to view department requests
Andrew,Currently only one Department can be associated to a user and he can be given permission to view his department request alone from admin-->Requester-->Edit a request and choose requester...
View ArticleRe : Upgrade servicedesk plus 8008 to 8217
Can we skip builds? For example, from 8008 straight to 8027?Or do we have to go through each indiviidual build between them?Also I am currently at build 8.1.21 and running into an upgrade issue to...
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