Re : Upgrade servicedesk plus 8008 to 8217
You don't have to go through each build between 8008 to 8027.If you are in any build between 8008 and 8027 and then you can do an upgrade to 8027 and likewise on other versions as mentioned in the...
View ArticleRe : SDP 9.0 incorrectly detects IE11 as IE6/7
Priya, glad to hear you are working on this. I wanted to confirm that we are seeing this on Windows 7 with IE11 per Richard's initial post.
View ArticleRe : Upgrade servicedesk plus 8008 to 8217
Request ID :##7082972##Thank you. As of right now I tried upgrading from 8121 to service pack 8127 and I still get the same error message: "Sorry, uninstallation is currently not supported"Im currently...
View ArticleMail on certain actions
Hello how do I user "Alert the following technician(s) by e-mail when a new request is created" but I want it to be Support group / Site based so when a email arrive to site Y technicians to site Y is...
View ArticleRe : Mail on certain actions
Nice option. Let me forward this requirement to the development team.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleServiceDesk Plus Linux Consuming All Free Space
I encountered this last week in our installation of Service Desk Plus 9.0 (Build 9010) where when it was running as a service in Linux (via the provided init script) the application over a few days...
View ArticleDouble User Problem!
Hello;Nowadays we are trying to implement SDP.Our SDP imports users (thousands) from AD regularly. All users are imported to SDP as requesters.Let's suppose that user's name is "John Brown". The user...
View ArticleSupport Team Email Notifications
Hello;I've a problem with email notifications.We have several support teams and each team has several team members. Depending on the users' site information, we collects requests in different pools...
View ArticleRe : Remote control on Windows 8.1
Dimitry, I'm sorry, currently we do not have an option to set the credential by default.For the Chrome browser, could you please add the URL in trusted site and check whether it is loading up. I think...
View ArticleRe : Support Team Email Notifications
Create a Business rule for each site in such a way were the Group get assigned to the based on a criteria request. Configure the Group notification under Admin-->Notification rule and under...
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Unknown User Logged In
We have noticed an issue with SD+ 9011 (MSSQL) when a technician logs in they are unable to see their tickets and the logged in account on the top right corner says the user is "unknown". I tried...
View ArticleUnable use servlet API
Hi! Sorry my English.I wan add request from servlet API. This my example of url...
View ArticleRe : ServiceDesk Plus Linux Consuming All Free Space
Hi Ernie,Kindly let us know the distribution, version and architecture of Linux you use. Also let us know the architecture of ServiceDesk Plus that you have installed (32/64 bit). Prem MServiceDesk...
View ArticleRe : ServiceDesk Plus Linux Consuming All Free Space
Open Suse 13.1 x86_64 and the ServiceDesk Plus is also 64bit.
View Articlerequest assigning issue
Hello;I have 5 Sites and 5 Support Teams. Each site is assigned to a team like that. Site A >>> Team1Site B>>> Team2Site C >>> Team3Site D >>> Team4Site E...
View Articleunknown user
Hello;I've imported users from Active Directory.Most users can submit requests. Although some userscan logon to SDP successfully, they cannot add requests to the system. ServiceDesk Plus display...
View ArticleRe : Unable use servlet API
Refer to the sample URL given below:http://localhost:8080/servlets/RequestServlet?operation=AddRequest&username=me&password=me&logonDomainName=LocalAuthentication&DOMAIN_NAME=-If there...
View ArticleRepeated Email
Hi,We are facing one major issue that our engine is sending emails on all previous cases that have been closed from Scratch.We restarted the engine, didn't work same thing. Its repeating the same...
View ArticleEmail Commands parsing
Hi all,I've been playing about with the email commands parsing and the stuff that it does and I have a query.I have the ability to forward a mail to an account that retrieves the email and will parse...
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