Re : Mail fetch error
Hi there,All sorted. The user account had been locked out and therefore would not retrieve email. Thanks for your help.
View ArticleRe : Double User Problem!
Hi,Servicedesk will overwrite the requester Details based on Login name +Domain or based on email address. If the none of these details matches with the user then a new requester will be...
View ArticleRe : request assigning issue
The technician can assign the case to the admin of his Group and he can assign to the other Group technician. Technician who has permission to view only his site request can assign the case to...
View ArticleRe : Unknown User Logged In
Hi Evan,This issue might occur due to browser cache or if the session is not properly established with the server. Please clear the browser cache and cookies and then check if the issue occur. Prem...
View ArticleRe : Repeated Email
May I know the build number of the application from Help-->AboutRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : request assigning issue
Priya,Thanks for the reply.How can I set one as admin of a Group ?RegardsTirelibirefe
View ArticleRe : ServiceDesk Plus Linux Consuming All Free Space
Hi Ernie,Please send us your contact details to support@servicedeskplus.com, we shall check this issue on a session.Note: Please mention the request id 7086652 when you send the email.Prem MServiceDesk...
View ArticleRe : Mail on certain actions
Use this feature Id SDF-57045 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Email Commands parsing
Hi Edward,Currently the description field is not trimmed off (like subject field). We have plans to support separate entry for Description in the email command (so that value will be populated for...
View ArticleRe : request assigning issue
One Technician must be given a permission to view All request. Users can assign the request to this Technician.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : unknown user
Clear the browser cookies and cache. Check whether this issue is fixed.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Support Team Email Notifications
This is exactly what I am trying to achieve, except it doesn't work, the business rule fires, I know this because I getting an email telling me the rule has fired, but the action set is not applied.The...
View ArticleSend mail with site mail-address plz!
Hello everyone, I am running a service desk with multiply email addresses one for every site, I notice that ME SD+ didn't support having multiply email fetching addresses so I made all the other email...
View ArticleRe : Send mail with site mail-address plz!
Hi Sebastian, I'd suggest that you should set up a separate email for each support group within the site. Then you must create each mailbox within your mail server. Then set up automatic forwarding...
View ArticleRe : Send mail with site mail-address plz!
As indicated already Support groups are whet you need to use.Please refer to the User...
View ArticleRe : Email Commands parsing
Hi Uma,Thanks for getting back to me. I'll carry on as it is for now, but I think this would be an amazing feature for me and I'm sure many others and would save so much time if implemented in the...
View ArticleProblem with search in CHANGES when browsing with spanish language selected
When the technician has the Spanish language selected searching in changes does not work.It does work if the language is English.We think it might be because there are some literals not translated such...
View ArticleRe : Double User Problem!
Hello,Please have a look at the following options in the Self-Service Portal Settings:Show technicians as part of Requesters list, while creating a new request?Allow dynamic user addition when the user...
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