Re : Double User Problem!
Hello Demetrius;1 >>> Yes because a technician must be able to create ticket too. If a technician can create ticket like a user in normal, no need to enable it. Could you please...
View ArticleRe : Double User Problem!
Hello,Our settings are:Yes, No, No (the last setting = No because we are using multiple domains).Best regards,Demetrius
View ArticleRe : Double User Problem!
Hmmm it means that my problem is not related with these options. It must be something else...
View ArticleRe : unknown user
Unknown error comes due to browser cookies and cache. Sometimes it could be because of application cache as well.Stop Servicedesk ServiceRename the Extracted Folder under SDP-home/applicationRestart...
View ArticleRe : Problem with search in CHANGES when browsing with spanish language selected
May I know the build number of the application from Help-->AboutRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Unable to delete duplicated assets with 'old' name
Refer to the link given below to know the reason for machines getting created as...
View ArticleRe : unknown user
I cleaned up client browser cache and deleted(renamed) extracted folder, restart the service, nothing changed.RegardsTirelibirefe
View ArticleRe : unknown user
I restored \extracted folder from old backups, the problem disappeared. Thanks for your advises.Tirelibirefe
View ArticleUnable to resolve requests
When a technician resolves a ticket, the ticket gets re-opened automatically. Here is the workflow:Tech clicks the resolution tab.Tech enters the resolution and updates request status to resolved.At...
View ArticleRe : Problem with search in CHANGES when browsing with spanish language selected
Thank you for responding. We will work on this case and update you. Search in the changes and send me the screen shot of the output. Also take a support file from Support tab and send it to...
View ArticleRe : Unable to resolve requests
Please send me the screen shot of the complete history of this requestExpand the conversation of this request and send me the screen shot of the same.May I know the build number of the application from...
View ArticleRe : request assigning issue
I set a technician to see all other request and the situation is different now.If the ticket was created on SiteA, the ticket can be forwarded to technicians of SiteA.The ticket must be able to...
View ArticleRe : Unable to resolve requests
Hope our experience with this situation helps...If the Request Notification Rule 'Acknowledge E-mail Cc users when a request is resolved' is enabled and you set Status 'Resolved' it sends the...
View ArticleRe : request assigning issue
May I get the Screen shot of the roles assigned to tech A from Admin-->Technician and the Roles configuration for the Roles assigned to himĀ from Admin-->Roles.Regards,Priya KSDP Support -...
View ArticleRe : Unable to resolve requests
Laura,You can add the rejection mail subject in Spam filter condition under Admin-->Mail Server settings so that the request does not get reopened.Regards,Priya KSDP Support - FAQServiceDesk Plus -...
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Re : request assigning issue
Please send me the remaining part of the Role screen shot. (Technician allowed to view)I also want the complete detailed screen shot of the Technician from Admin-->Technician.Regards,Priya KSDP...
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How do I disable the 'Close Request'"yes" answer?
Hello;I want my users' confirmation for the ticket resolved....but when the technician select "YES" to the popup question, the user can not confirmHow can I replace "YES/NO" question with default "NO"...
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