Laura,
You can add the rejection mail subject in Spam filter condition under Admin-->Mail Server settings so that the request does not get reopened.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
You can add the rejection mail subject in Spam filter condition under Admin-->Mail Server settings so that the request does not get reopened.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice