Hi,
Servicedesk will overwrite the requester Details based on Login name +Domain or based on email address. If the none of these details matches with the user then a new requester will be created.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Servicedesk will overwrite the requester Details based on Login name +Domain or based on email address. If the none of these details matches with the user then a new requester will be created.
Regards,
Priya K
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
