Hello;
Nowadays we are trying to implement SDP.
Our SDP imports users (thousands) from AD regularly. All users are imported to SDP as requesters.
Let's suppose that user's name is "John Brown". The user logon to SDP by using his AD credentials like that john.brown and opening a ticket. When the user opens a ticket, SDP creates a new user which is named as john.brown. The ticked created is shown like new user created it. This is completely wrong and a big problem. Because we have existing rules, definitions, settings to the imported user who is "John Brown".
Why does SDP duplicate users?
Regards
Tirelibirefe