(reported with respect to ServiceDesk Plus 9003 Enterprise)
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One of our Technicians exploited some odd behaviour in the Change Calendar that is consistently reproducible using the following steps:
- Navigate to the Changes tab, Calendar View (filter used is irrelevant, e.g. 'All Changes', 'Open Changes')
- Using the small navigation calendar in the expanded left-sidebar, select the back arrow 12 times (move from May 2014 to May 2013)
- In the Change Calendar now, Changes that are scheduled for the first day of the current month (i.e. 09:00-17:00) display as if they span the entire month.
NOTE: further navigation with the small calendar arrow buttons will not correct the issue, however selection of the navigation arrow buttons of the main calendar or a refresh of the browser window will reset the calendar to correctly display Changes for the chosen month.