Re : Asset Scan not working
Please share the Data Count of tables from Support tabRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleProblem with restoring backup
Dear,We just upgraded our SD plus from version 8.2 to version 9.0 build 9007.We also changed to an other server. But now I can't import the backup, it gives a 'strange' error.Extracting backup...
View ArticleRe : Unable to restore DB in build 8107
You need to restart your SDP server once and check. If problem persist, then you need to install latest JAVA and restart the server again. I am 100%, it will work.
View ArticleRe : Attachment was broken in License Agreements
We will work on this issue and update you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Schedule Request Status Change doesn't work
Priya:First my ticket number is #7064954 if that helps.Second my issue is that when I change a ticket from open to onhold nothing happens. There is no window for the scheduler or anything. It just...
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Servicedesk+ does not show multiple Monitors in Workstation assets?
Hi Guys,Servicedesk+ does not show that i have 2 monitors attached to my workstation. Can this be fixed? I can see it has multiple monitors in Desktop central.Cheers,Jamie Cameron | Service Desk...
View ArticleRe : Schedule Request Status Change doesn't work
Hi David,Stop Servicedesk ServiceRename the Extracted Folder under SDP-home/applicationsRestart the Servicedesk Service and check whether this issue is resolved.regards,Priya KSDP Support -...
View ArticleRe : Collecting Warranty information during asset scans - how?
Hi Jeff,I will check with the development team on the status of the feature and will update you shortly. Kindly bear with me. RegardsCharlesSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : Servicedesk+ does not show multiple Monitors in Workstation assets?
This feature is yet to be implemented. Use this feature ID SD-34232 as reference to this case.Regards.,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Problem with russian characters
Only english alphabet (Admin - Users - Requesters) in requesters filter. English names starts with A,B,C,D etc, russian names starts with А,Б,В,Г etc. I can't filter russian names with english...
View ArticleRe : Problem with restoring backup
Youri,Stop the application.Invoke changeDBserver.bat file and check the Database details and save the settings.Restart the application once.Now stop the application and invoke restoreData.bat file from...
View ArticleRe : Schedule Request Status Change doesn't work
Ok did that and same result...nothing happens.
View ArticleRe : Missing clients in Service Request forms for technicians
Looks like it was the Sites which was indeed causing the issue.The user who was not being displayed on the search was assigned to site but the Site had no name(the name was blank) which made it hard to...
View ArticleRe : Unable to assotiate group to template
I couldn't recreate this scenario on my end.We do have another scenario where an Administrator(user with SDAdmin role) assigns the template to a Technician Group in which he is not part of and then the...
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Error saving Self-Service Portal Settings page
whenever I click save even without changing any settings I get...any help please
View ArticleRe : ServiceDesk Plus upgrade from 8217 to 9.0 version FAILED
I've had the same problem. I using on Windows Server 2003 Std. and MsSQL DB. Try Change Regional and Language settingsStandard and Format: English (United States)Location: United States
View ArticleRe : Schedule Request Status Change doesn't work
Did you check the same option in different browser. Is there any POP-up blocker enabled in the Browser.Try to click on the Onhold schedule icon next to the Request status in request view and check...
View ArticleRe : Unable to assotiate group to template
No this is not the same.But after some investigation we have found a workaround.- go to admin and rename problem group- associate renamed group to any template and click save button. all have to be...
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