Hi,
Do you have the POP/IMAP and the SMTP server details provided by Google for your account? ServiceDesk Plus supports POP/IMAP for fetching emails and SMTP for sending out emails hence these protocols can be used irrespective of the email account providers.
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SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice
Prem
SDP Support - FAQ
ServiceDesk Plus - Help Desk Software of your Choice