Re : Get the system tray icon back?
Barry,Use this feature Id SD-42219 as a reference to this case.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Get the system tray icon back?
Same issue here please - DTC is OK, but no SD icon in the system tray. Also Windows 2008 R2.Application/service is running fine, but no icon.Thanks,Dean
View ArticleI need help with email settings (Gmail) to configure the incoming mail
What is the correct settings to use the Gmail mail with servicedesl plus?I have the email in the cloud Google Apps
View ArticleRe : How to Install Service Desk + Sql Server 2008R2 Express
thanks my friend it's working the issue may it was in SQL server i've created User SQL authentication and point installation using this user and use run.bat it's working well
View ArticleRe : Status search email: RUNNING ??
The program says it is "running", however nothing happens.
View ArticleExternal Access
(ServiceDesk)I'm trying to make settings so that it becomes a handy tool to my affiliates 'external', trying to make a connection outside my local network, but am having problems in this regard. how do...
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Last scan information not available for the workstation
I'm trying to to an asset scan for a new laptop that I put into manage engine. The firewall is off and manage engine isn't reporting that it can't see it just that it can't pull any info from it. I...
View ArticleExternal Access / IPs non locals (SD)
How i configure to access the SD with a ip non-local?
View ArticleAssets - Servers aren't being scanned for changes
Hello, Current Build: 8100 We have a number of servers that are not being scanned. Also, some of the servers are virturals. Our workstations seem to scan with out any issues for the most part. We are...
View ArticleRe : Status search email: RUNNING ??
Send me the following files:1. Thread Dump from Support tab2. Support file from Support tab3. Schedule activities and data count from Support tabRegards,Priya KSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : External Access
This is applicable only when you need to have SD+ installed in the local network and expose it to the Internet. 1. Register an ip address (say, x.y.z.w) with DNS name with your local ISP.2. Configure...
View ArticleRe : I need help with email settings (Gmail) to configure the incoming mail
Hi,Do you have the POP/IMAP and the SMTP server details provided by Google for your account? ServiceDesk Plus supports POP/IMAP for fetching emails and SMTP for sending out emails hence these protocols...
View ArticleRe : External Access
You do not have to configure anything in Servicedesk Except the Alias URL under Admin-->Self Service Portal Settings.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Menu transparency
We could recreate this issue on our end and will fix this in one of our upcoming releases.You may further track the same with an Issue Id: SD-51752.MaljeevSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : External Access / IPs non locals (SD)
See,if you are looking for this:http://www.manageengine.com/products/service-desk/faq-general-modules.html#customization4MaljeevSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Attachment with two consecutive spaces in filename are not forwarded...
Hi,maybe a different issue, but basically the same problem:When editing a ticket, an attachment with two consecutive dots before the file extension (i.e. TESTfile..doc) cannot be deleted.Tested with...
View ArticleRequester accounts
We currently have active directory authentication enabled in our environment. This is functioning normally and allowing our requesters to sign in to ManageEngine with their network credentials....
View ArticleDelete workstation
Deleting workstation from Asset list takes over 10 minutes. ServiceDesk 8205/8208 on Postgres. Windows 2008 R2, 4 cores, 16Gb memoryAny script/configuration to speed this up?
View ArticleRe : Error when update servicedesk 8027 to 8100
Hi, This is de result of the query: No data available to generate the report ...Displays no data. Regards
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