Re : Error when update servicedesk 8027 to 8100
We need to add the Software under the ProductTypes and it would be better if you could send us an e-mail to our Support Team with this forum link to further assist you on this.MaljeevSDP Support -...
View ArticleRe : Requester accounts
We do have a merging tool with which you can merge Requesters based on e-mail address or their name.Please send us an e-mail to our Support Team with this forum link to further assist you on...
View ArticleRe : Software Manufacturers
Software Manufacturers are referred in Softwares,Software LicenseTypes and in Software License Agreements.Run the below query to check whether there are any manufacturers which isn't referred...
View ArticleProblems logging in new technician
We have just added a new technician but don't seem to be able to get her to logon. System says incorrect username or password. I have changed the password a couple of times to no effect. I have also...
View ArticleHow do I change a login username? (for a technician)
We just discovered the Service Desk Plus iPhone app and would love to get started using it. Unfortunately, quite a while back I used my Active Directory username, but did not have it authenticate...
View ArticleRe : How do I change a login username? (for a technician)
Also, I'd be happy to associate my domain user account with this technician account and begin logging in against Active Directory. I just don't want to lose any current settings or ticket info.
View ArticleRe : SDP iPhone App Crashing
Ron,We have requested our developers to analyze this issue, we will check and update you at the earliest. PremSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : How do I change a login username? (for a technician)
Hi, To reset the login name of a technician account, login as an administrator or a different technician who has admin privilege in ServiceDesk Plus (You cannot edit and make changes to account...
View ArticleRe : Delete workstation
Hi,Please generate the Thread dump and Support file from Support tab when this issue happens. Also send me the data count and schedule activities list from Support tabRegards,Priya KSDP Support -...
View ArticleRe : Last scan information not available for the workstation
Hi,Kindly send us an email to support@servicedeskplus.com, we will setup remote session to analyze the issue. Please do mention this forum post on your mail to identify the...
View ArticleRe : Last scan information not available for the workstation
Hi,Please mention your convenient time and direct contact number on your mail to call you regarding this issue. RegardsCharlesSupport Team
View ArticleMail Fetch Deletion Not Working (IMAP & Groupwise)
Hello, We are able to fetch email for the helpdesk account created for servicedesk plus, but it is not deleting the email so every time it fetches email it creates the same ticket over and over...
View ArticleRe : Deleting assets associated to a PO
We are having the same issue. Did you find a solution?
View ArticleRe : Mail Fetch Deletion Not Working (IMAP & Groupwise)
John,Can you send me the Support file from Support tab. Also send me the Screen shot of the email configuration from Admin-->Mail Server settingsRegards,Priya KSDP Support - FAQServiceDesk Plus -...
View Articleseeing odd emails to technicians and unrelated history information in jobs
version : 8.2.0 Build 8208 Just lately we have started getting re-opened and appended with requester notifications for jobs that were not closed ,When another technician replies to the job.Also it...
View ArticleRe : Worklog Description does not wrap
Hi, Does this issue occur for all the requests? Let us know the make and version of the browser used to access ServiceDesk Plus and also let us know the build of ServiceDesk Plus used.PremSDP...
View ArticleTechnician unable to save PO
We've reported this directly to support but have not had any response. We upgraded from 8125 to 8208 approx one week ago. One of our technicians cannot save a PO, the 'Save Purchase Order' button does...
View ArticleRe : Technician unable to save PO
Hi,Please recreate this issue and send me the support file from Support tab. If you have support request Id please send it to me.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of...
View ArticleRe : Reply to request for approval creates a new request.
Is this still the case? We are having the same issue with approvals in the Change module and I just wanted to make sure that nothing has changed in the 3 years since this post.
View ArticleRe : Hotfix 8119 Problem,failure starting
Do we have resolutions for this problem?We got the same message after upgrading into 8.208W.O.
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