We just discovered the Service Desk Plus iPhone app and would love to get started using it. Unfortunately, quite a while back I used my Active Directory username, but did not have it authenticate against AD/LDAP. Now I can't log in to the mobile app because my username is the same as a directory username, so the app gets confused since it isn't multi-domain aware.
Any thoughts on how I can change my username without changing any historical data?
I imagine my username should only exist in one location in the database, and everything else references a record ID, but you never know, and you never know if the username is part of the passphrase hash salting process.
Thoughts?
It looks like the API may give access to change this, but I'm hoping to do it without writing code if possible.