Re : java.lang.OutOfMemory: Java Heap Space error when running backups
Hi Priya, My apologies for the late response. I've ran a test restore with a database only backup (no attachments) and can confirm that this will fail. After adding the extra memory to the...
View ArticleRe : Assets - Servers aren't being scanned for changes
Hi Nicholas,Kindly let me know whether you have installed the agent of Servicedesk on the servers, if not are they installed on the workstations that are being scanned successfully. Kindly send us your...
View ArticleRe : Hotfix 8119 Problem,failure starting
Send us the complete wrapper.log and all the Serverout files and updatemanager.log files from SDP-home/server/default/log folder?You can email us your contact details to Support@servicedeskplus.com...
View ArticleRe : java.lang.OutOfMemory: Java Heap Space error when running backups
When the database is PGSQL/MSSQL SDP fetch the entire data from each tables and then it writes in the backup files. Say for example if there are around 200000 records in workorder tables, trying to...
View ArticleService Desk administrator password reset
I changed our server time and since then I unable to login to service desk plus it says username / password is incorrect I tried to follow some blogs which reset the password from database but I get...
View Articleservice desk plus move to another server
hi,i am trying to move servicedesk plus standard edition version 8.2.0 built8209 to another server.i have taken backup using backupdata.bat file in bin and copied the backup folder to the new server...
View ArticleEnable "Pass-through" Authentication on Remote Desktop Services
Hi everyone, we are currently using ME ServiceDeskPlus 8.2.0 Build 8207 and have Enable "Pass-through" authentication active. This works fine for Desktop PCs and laptops. However, we have a large...
View ArticleRe : service desk plus move to another server
Stop the ManageEngine ServiceDesk plus service in the Services window, if it is running. Then verify whether mysqld-nt,java.exe,wrapper.exe are running in the Task Manager Processes list. If so end the...
View ArticleRe : service desk plus move to another server
Hi Priya,i did try those options. please see the attached Jpg file with error message when i run the batch file.please advise,thank you,krishna
View ArticleRe : service desk plus move to another server
Hi Priya,i just opend the Home folder of Manage engine.there are 1195 Microsoft SQL server Query files in the home directory. those files are not there before i ran run.bat file.any idea what these...
View ArticleRe : service desk plus move to another server
Hi Priya,i managed to work it out. i can login to the software.now i got a little bit more complicated issue.the old server got mysql database and new server with Ms SQL server 2008 R2 express...
View ArticleQuery Report "Projects"
I wanna do a custom report with all "Projects" , like the "Projects" tab.Plz someone can help me?
View ArticleRe : Migrate Servicedesk to SQL 2008R2 and Front End server
I already transferred a database to MSSQL. At loading of start page I see a logo of our company, but there is no possibility to enter - any login does not approach: neither local nor domain. Thus I see...
View ArticleRe : Problems logging in new technician
Richard,5 technician who are not Active means you have removed their login. Please check whether the domain name mapped to the technician is in Upper case. If the domain is in lower case, edit it and...
View ArticleRe : Software Manufacturers
I ran these queries but they didn't seem to delete anything. We have mysql database. Any ideas?Jamie Cameron | Service Desk Engineer | Central Otago District CouncilTEL (03) 440 0699 MOB (027) 221 5993...
View ArticleRe : Issue with importing requests into ServiceDesk Plus
David,Can you send me the sample XLS file which you are using to upload the data. Let me know the build of the application from About link. Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : seeing odd emails to technicians and unrelated history information in jobs
Please send me the screen shot of the request and the Complete history tab of this request.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Option to Reconcile workstations not present
Hello, I seem to be having the same problem, did it ever get fixed? Thanks Rich
View ArticleRe : Can't login
I already transferred a database to MSSQL. At loading of start page I see a logo of our company, but there is no possibility to enter - any login does not approach: neither local nor domain. Thus I see...
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