User sends mail; email address not matched to his entry; can't see tickets
Hi,Using SD+ 8.2.0 Build 8204We've set up SD+ to poll a mailbox for support requests. We also imported users from LDAP. What we notice is that when users sent a mail to the support mailbox and...
View ArticleRe : Upgrade SD+ enterprise to professional
Downgrading to Professional from Enterprise edition will not cause any data lose. You just have to apply the professional edition license. Then you will be able to access only the Modules related to...
View ArticleRe : Can't login
I am not sure I follow you Oleg. Are you saying you transferred your database from another database type to MS SQL database? If that is the case I would recommend you call into support for...
View ArticleRe : service desk plus move to another server
Krishna,You can restore the data taken using backupdata.bat from mysql DB in MSSQL DB using restoredata.bat from SDP-home/bin...
View ArticleRe : NTLM failed redirecting to login page
And ... do you have remedy for this issue. Please share the knowledge with other cusomers.
View ArticleRe : Issue with importing requests into ServiceDesk Plus
Is there any resolution on this? I'm having the exact same issue. :(
View ArticleRe : Can't login
Oleg Veremeev, Kindly send your contact details to 'support@servicedeskplus.com', we shall discuss your issue on a phone call. Note: Please mention the request id 6895612 in your emailPremSDP...
View ArticleRe : seeing odd emails to technicians and unrelated history information in jobs
Initial job screen .. its placed on hold .(capture1.png)When another technician replies to the job it changes its status to open history when entered job and put on hold Created by System on Aug 8,...
View ArticleRe : seeing odd emails to technicians and unrelated history information in jobs
Can you check the option under Admin-->Self Service Portal settingsDo you want to open the onhold requests upon requesters reply?Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : Enable "Pass-through" Authentication on Remote Desktop Services
Steve,As long as the user logged into the Remote Server is present in the Active Directory and if the remote Server is reachable to Servicedesk and AD server there should not be any issue.Regards,Priya...
View ArticleRe : service desk plus move to another server
Hi Priya,i have already tried that. all i am getting after restore is empty database.if there is no other way, can you help me to install mysql in the server. when i install servicedesk software i have...
View ArticleRe : Migrate Servicedesk to SQL 2008R2 and Front End server
Oleg,Did you try changing the port of the application using changewebserverport.bat from SDP-home/bin folder. Please email us your contact details so that we can call you and assist you....
View ArticleRe : Enable "Pass-through" Authentication on Remote Desktop Services
thanks for the reply, this issue was due to a combination of a fault with the computer account used and the Servicedesk server had not been added to Local intrnaet Zone in IE. Regards, Steve Gray
View ArticleRe : User sends mail; email address not matched to his entry; can't see tickets
Please send me the screen shot of the Request details page along with the requester details. Also take a screenshot of the requester details from Admin-->Requesters. Send me the screen shots to...
View ArticleRe : service desk plus move to another server
Krishna,I believe you have download 8209. This will use PGSQL as the default database and MSSQL. If you want Mysql then you have use External Mysql.Can you send me the SDrestore.log from SDP-home...
View ArticleRe : NTLM failed redirecting to login page
Can you recreate this issue and send me the support file from Support tab. Also send me the copy of jespa.log from SDP-home/log folderRegards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk...
View ArticleRe : Issue with importing requests into ServiceDesk Plus
This is a known issue in the Product. Use this feature ID SD-51036Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : seeing odd emails to technicians and unrelated history information in jobs
Thats it ..When did that option get introduced ?Is there a chance we can get an additional field so that if a technician replies , it does not change the onhold status
View Articleikernel.exe is missing on uninstall
I am unable to uninstall service desk plus. It throws an error: iKernel.exe is missing. I have rebooted the server, there are no services associated with it running.I have tried going through the CP...
View ArticleAfter fresh installation I can't login as "administrator/administrator".
Hey,I installed ME ServiceDesk Plus 8.2 on my external MySQL database, but after I'm trying to log in on the localhost:8080, the "administrator/administrator" or even "guest/guest" doesn't work.Can you...
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