Re : seeing odd emails to technicians and unrelated history information in jobs
This was introduced in 8.0. Have you set the value as No for Do you want to open the onhold requests upon requesters reply? option so that requests stays in Onhold status when the request replies. This...
View ArticleRe : Technicians Cannot See Requesters
Hi Priya,We finally upgraded to the latest version of Service Desk but the original issue remains. As you have offered a remote session I think this would be a welcome next step, please let me know...
View ArticleRe : ikernel.exe is missing on uninstall
Please send us an email (support@servicedeskplus.com) along with this forum post so that we can provide you a cleanup exe.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your...
View ArticleRe : After fresh installation I can't login as "administrator/administrator".
Did you start and stop the application after connecting to the New Database (Mysql)? The tables may not be created.However during fresh installation you can either choose PGSQL/MSSQL database. Is that...
View ArticleRe : Technicians Cannot See Requesters
Robert,We can arrange for a remote session. Send in your contact details to support@servicedeskplus.com along with this forum link.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleUnable to close ticket - custom status in tasks
I am unable to close tickets which have tasks that are set to a custom status. The custom status itself is configured to be "completed", and will result in successful ticket closure if used for the...
View ArticleRe : After fresh installation I can't login as "administrator/administrator".
Hmm... I did what you said, but first query gives Empty set and the second 0 matches.Screenshot's attached. What can I do?Greetings.
View ArticleRe : Techinician notification doesn't work on new request
Yes if I assign technician to the request he gets the notification email.
View ArticleRe : Techinician notification doesn't work on new request
Let me analyze this issue and update you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleHelp! Locked out of my Service Desk
Hi, I seem to have hit a problem with my installation of service desk plus. We have just changed domains and in doing so have moved SD from the old to the new. I logged into SD and changed the LDAP...
View ArticleRe : Locked myself out
Hi Arvind, I'm afraid im having the same issue and the steps above do not work. The commands execute however i'm still unable to login to SD with admin or administrator. Regards
View ArticleRe : Unable to close ticket - custom status in tasks
I am unable to close tickets which have tasks that are set to a custom status. The custom status itself is configured to be "completed", and will result in successful ticket closure if used for the...
View ArticleSDP stop mail fetching when ServiceDesk email receives Kaspersky Report
Hi,We get daily Kaspersky Anti-Virus Reports sent to our ServiceDesk email at 9am. SDP fetches email from this ServiceDesk email address. The Kaspersky Reports do not have a "sent from" email...
View ArticleRe : SDP stop mail fetching when ServiceDesk email receives Kaspersky Report
Hi Jeff, The next time Mail Fetching stops, please create the Support file at once, from the Support Tab, and send that to us at support@servicedeskplus.com along with the link to this forum...
View ArticleEmail command templates not Working.
So I've got the Email command thing to create tickets mostly working except for @@REQUESTTEMPLATE=New Employee@@ . It will populate the template field in the ticket just fine but will not create any of...
View ArticleEmail command templates not Working.
I'm trying to Create new tickets using the email command function. It actually creates the ticket and populates the Template field properly. The problem is that it doesn't create any of the tasks...
View ArticleRe : SDP stop mail fetching when ServiceDesk email receives Kaspersky Report
I presume it will happen again tomorrow morning around 9am when the report comes in. I'll email the support file when it happens.Like I said, I know it must be the Kaspersky Reports causing the mail...
View ArticleRe : Deleting assets associated to a PO
We are having the same issue here. Any response from tech support would be appreciated.
View ArticleRe : Cannot run program MSRA
Okay this problem has come back again. Currently running build 8208
View ArticleRe : Software Manufacturers
Hi Jamie,I have created a support request for this issue and the request id is 6898103.We will follow up on this request to help you with the deletion of Software Manufacturers from the...
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