I am unable to close tickets which have tasks that are set to a custom status. The custom status itself is configured to be "completed", and will result in successful ticket closure if used for the parent request itself. Here is my situation:
Request-A is open with Task-B as a child.
Attempting to set the status of Request-A to "closed" while Task-B is set to "CustomClosedStatus" throws the error:
Task-B can successfully be set to "closed"
If Task-B is set to closed, Request-A can be set to "CustomClosedStatus" successfully.
Request-A is open with Task-B as a child.
Attempting to set the status of Request-A to "closed" while Task-B is set to "CustomClosedStatus" throws the error:
| FAILURE :Request cannot be completed. Please fill the following fields -Associated tasks should be closed |
Task-B can successfully be set to "closed"
If Task-B is set to closed, Request-A can be set to "CustomClosedStatus" successfully.