Re : After fresh installation I can't login as "administrator/administrator".
Please send your contact details along with this forum link to support@servicedeskplus.com so that we can call you and assist you.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software...
View ArticleRe : Deleting assets associated to a PO
use this query in database and then you can delete the PO from the UI. delete from resources where purchaselotid in (select purchaselotid from purchaselot where purchaseorderextid in (select...
View ArticleRe : Cannot run program MSRA
Take the remote using Servicedesk and then send me the Support file from Support tab. Let me know the machine name for which you initiated the remote.Regards,Priya KSDP Support - FAQServiceDesk Plus -...
View ArticleRe : Acknowledge E-mail Cc users doesn't work
We are currently working on this (as a database parameter) and look to include in next service pack.regards,Uma..SDP team.
View ArticleRe : Email command templates not Working.
By design, tasks in the template are not added when adding the request through Email command.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Locked myself out
May I know the database that you are using. Let me know the output you received by executing the first query.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Help! Locked out of my Service Desk
Refer to the instructions given in the link below:http://www.manageengine.com/products/service-desk/faq-admin-modules.html#AdminConfigurations3Regards,Priya KSDP Support - FAQServiceDesk Plus - Help...
View ArticleRe : Techinician notification doesn't work on new request
It looks like one of the technician do not have emailid hence the mail sending issue. Please add the email address for the technician who does not have email address. Deselect the technicians from the...
View ArticleRe : Techinician notification doesn't work on new request
Hi,Found it. There was one ä letter in one email address. I guess that was the reason it was not working. Now it works. Thank you very much for pointing right direction.Br.Matti
View ArticleRe : SDP stop mail fetching when ServiceDesk email receives Kaspersky Report
Just happened this morning as expected. I just sent an email to servicedeskplus-support@manageengine.com and support@servicedeskplus.com.
View ArticleRe : Email command templates not Working.
Is there anyway to actually add a task to an existing ticket programmatically or with other email commands?
View ArticleAssigning Technician from dropdown
I discovered an issue in SDP in which assigning a ticket to a technician from another group will not assign the group. All the IT tickets come into the Service Desk group and queue. We work out of...
View ArticleSystem Generated Request I.D.'s
Hi,Is there anyway to stop the system generating request i.d.'s withing existing requests, from an auditing perspective it is not helpful when there are apparently missing tickets when selecting all...
View ArticleWindows Server 2012 and MS SQL2012 compatibility
Hi, Is SD+ supported on Win Server 2012 and MSSQL 2012? I don't see this on the System requirments page. Thanks,
View ArticleTwo unrelated problems
Hi,One of my IT users is reporting two separate problems with ServiceDesk Plus (8208). Firstly when she replies to calls the reply is pre-filled with HTML (fonts, images, text from the thread). I have...
View ArticleMail fetch not working anymore
Hi,Our ServiceDeskPlus application has always fetched mails without any problems, but suddenly since a few days it stopped working.We investigated what might be causing the issue, but were unable to...
View ArticleRe : Assigning Technician from dropdown
In this case, you can click on Edit option in request list and set the Group as well as the technician.Regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Technicians Cannot See Requesters
Hi Priya,Thanks for the arrangement, it seems we could solve the problem by recreating the cache folder at the following location:%SDP install dir%\applications\extractedPerhaps this information could...
View ArticleRe : Two unrelated problems
Mike,Can I get some screen shots of this issue so that I could assist you.regards,Priya KSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
View ArticleRe : Windows Server 2012 and MS SQL2012 compatibility
Hi User,ServiceDesk Plus is supported on Server 2012 and MS SQL 2012, we are yet to publish it in our admin guide. PremSDP Support - FAQServiceDesk Plus - Help Desk Software of your Choice
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