Hi,
Using SD+ 8.2.0 Build 8204
We've set up SD+ to poll a mailbox for support requests. We also imported users from LDAP.
What we notice is that when users sent a mail to the support mailbox and afterwards want to view their tickets via the web portal, they don't see their tickets.I then have to go in and edit the ticket and explicitly select the user in the user listing. The strange part is that the address he sent it from matches the email address in his user entry.
Am I overlooking something?
Using SD+ 8.2.0 Build 8204
We've set up SD+ to poll a mailbox for support requests. We also imported users from LDAP.
What we notice is that when users sent a mail to the support mailbox and afterwards want to view their tickets via the web portal, they don't see their tickets.I then have to go in and edit the ticket and explicitly select the user in the user listing. The strange part is that the address he sent it from matches the email address in his user entry.
Am I overlooking something?